Us International Voice Process Vodafone

2 weeks ago

Yerawada Pune Maharashtra, India kriyah consulting Full time

Tech Mahindra is hiring **US** **International Customer Service Advisor** for a **voice process** position for **Commerzone IT Park, Yerwada, Pune**location. If you have experience in US international customer service, and are looking to join a dynamic team, we want to hear from you **Key Responsibilities** - Provide customer support via phone calls for international customers, in English languages. - Resolving customer queries and requests and manage customer expectations and ensure customer satisfaction. - Document customer interactions for review and follow-up. - Utilize computing and technical expertise to respond to customer inquiries. - Regularly review customer feedback and take measures to improve customer service. - Respond to customer inquiries via Voice with clear communication - Maintain high-quality service standards with timely responses - Flexibility to work in US rotational night shifts, (5 days a week, 2 rotational offs) - Education: Undergraduates, Graduates, and Postgraduates - Excellent communication skills in English **Required Skills & Qualifications** - Prior experience with **US international customer support** is **mandatory**. - Strong written and verbal communication skills in English. - Good analytical and problem-solving abilities. - Ability to work in a fast-paced environment and meet performance targets. **Eligibility Criteria** - **Immediate joiners only apply**: - Strong written and **verbal communication skills in English.**: **What We Offer** - Competitive salary and incentive structure. - Comprehensive training program. - Opportunity to work with a global telecom leader. - Career growth within Tech Mahindra’s global operations - **U1 Experience ( 6 mths to 17 mths) 4LPA**: - **U2 Experience ( 18 mths and above) 5 LPA** **Shift and Allowances** - **5 Days working,** 2 days’ rotational week off - **US rotational Graveyard shifts, split week off.**: - 9.5 Hours shift (including 1 hr break). - **Both side cab service** if address is covered in our transport boundary (500 INR Per Month from salary, 200 INR Professional Tax from salary) - **Age Limit - 40 Yrs** old max - Login Window is **11:30PM TO 5:30AM** During daylight saving, Normally **12:30AM to 6:30AM** **Rounds of interviews(face-to-face)**: - HR - Trainer/ Voice Round - OPS Round **To Apply**: - Immediate Joiner - Pune"_. **Job Types**: Full-time, Permanent Pay: ₹400,000.00 - ₹500,000.00 per year **Benefits**: - Paid time off - Provident Fund Work Location: In person

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