Service Trainee(Solar)

7 days ago

Hyderabad Telangana, India Junna Solar Systems Limited Full time

**Job Title**: Service Trainee
**Department**: Service
**Reports To**: Service Manager
**Location**: Kukatpally
**Company**: Junna Solar Systems Limited

**Job Summary**

**Key Responsibilities**
- **Service Call Management**:

- Assist in responding to service calls and inquiries from customers in a timely and professional manner.
- Conduct initial troubleshooting to identify and resolve basic issues related to solar systems.
- **Technical Support & Troubleshooting**:

- Provide remote support and solutions for technical issues under the guidance of senior technicians.
- Assist in testing and diagnosing performance issues with solar energy systems.
- **Coordination of Service Appointments**:

- Schedule and coordinate service appointments for field technicians, ensuring efficient time management.
- Track and update the status of service calls and follow up to ensure customer satisfaction.
- **Documentation & Reporting**:

- Document service calls, customer interactions, technical issues, and resolutions in the service management system.
- Prepare and maintain service records and reports for future reference.
- **Field Support & Learning**:

- Collaborate with senior technicians to learn about installation, maintenance, and repair processes.
- Participate in field visits to gain hands-on experience and understand complex system operations.
- **Routine Maintenance & Post-Service Follow-Up**:

- Support in conducting routine maintenance checks on solar systems to ensure optimal performance.
- Follow up with customers post-service to address any further concerns and gather feedback.
- **Inventory & Tool Management**:

- Assist in inventory management of service parts, tools, and equipment.
- Ensure that tools and materials are properly maintained and readily available for service activities.
- **Training & Development**:

- Participate in training sessions to enhance technical knowledge and stay updated on new technologies and industry trends.
- **Customer Interaction & Representation**:

- Maintain a professional demeanor in all customer interactions, representing Junna Solar positively.
- Act as a point of contact for customers, demonstrating a commitment to service excellence.

**Qualifications**
- **Education**:

- Bachelor’s degree in Engineering (Electrical, Mechanical) or a related technical field is preferred.
- **Technical Skills**:

- Basic understanding of solar energy systems and their components is a plus.
- Proficient in using computers and service management software.
- **Soft Skills**:

- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Good problem-solving abilities and a customer-oriented mindset.

**Experience**

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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