Customer Care Executive

1 week ago

Gurgaon, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Responsible for creating an exceptional 1st-time customer experience.
- Receive inbound customer requests & evaluate information.
- Provide support to customers/clients on the phone.
- Work with supervisors to ensure cases are properly assigned and resolved.
- Provide high-quality and productive results that meet the identified targets.
- Document cases, recommendations and resolutions clearly in the CRM system.
- Follow Quality Assurance & compliance guidelines.

JOB DETAILS
- Company: Leading Multinational BPO
- Post: Customer Care Executive
- Location: Udyog Vihar, Gurugram
- Shift timings: Night Shifts (Rotational)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹23,000 (₹27,000 CTC) Monthly +₹2000 PLI
- Incentives: Based on Performance
- PF & Medical Benefits
- Free Meals
- Both side cabs

SELECTION CRITERIA
- Graduation mandatory
- Freshers with excellent communication skills
- Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS
- Excellent communication skills (verbal & written)
- Problem-solving and troubleshooting skills

INTERVIEW PROCEDURE
- Round 1 - HR (Telephonic)
- Round 2 - Voice and Accent (Telephonic/ Video Call)
- Round 3 - Ops (Telephonic/ Video Call)
- Round 4 - AMCAT (Online)
- Round 5 - Mettle Test (Online)
- Round 6 - Versant (Voice & Written)

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you available to join immediately?

**Education**:

- Bachelor's (required)

**Language**:

- excellent English (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 8287260055
- Health insurance

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