Enterprise Support Administrator

4 days ago

Gurugram Haryana, India Onecom Full time

**Join our Team as a Enterprise Support Administrator**:
**Location: Gurugram**:
**About the role**:
Are you passionate about providing exceptional support to Enterprise customers? As an Enterprise Support Administrator at Onecom, you will be pivotal in ensuring our high-value clients receive unparalleled service and support. Your role will involve managing client queries, troubleshooting issues, and liaising with internal teams to guarantee seamless customer experiences in a fast-paced, dynamic environment.

**What makes you a great fit**:

- Previous experience in customer support or a similar role
- Strong problem-solving abilities and attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and tasks simultaneously
- Familiarity with Enterprise customer support environments
- Proficiency in CRM systems and customer support software
- Empathy and a customer-focused mindset
- Capability to work independently and collaboratively
- Organisational skills and ability to work under pressure

**Key responsibilities**:

- Respond promptly to customer inquiries
- Action administrative changes on Enterprise Accounts
- Follow any bespoke order processes
- Contribute ideas to projects
- Provide solutions and troubleshoot technical issues for Enterprise clients
- Coordinate with internal departments to resolve ticket escalations
- Maintain accurate client interaction records in CRM systems
- Utilise and adapt templates to provide updates internally and externally
- Foster strong, long-lasting relationships with clients

**Perks for our People**:

- **Holidays**: 18 days annual leave, + 6 public holidays
- **Other Leave**: 7 days casual leave, 7 days sick leave
- **Development**: In-House Training Academy
- **Wellbeing**: Mental Health support

**Who we are**:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

**Our values**:
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

**ED&I**:

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