Application Administrator

**Requisition ID**:93059

**Job Category**:Information Technology

**Location**:Gurugram, Haryana, India

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

We're at the forefront of our clients' digital transformation journey, successfully implementing emerging digital services into our clients' projects and operations that unlock a step change in their performance. Join the team to improve project outcomes, leverage the digital twin, deliver systems integration and interoperability, and support decision-making, autonomous execution, and integrated operations and performance centers.

**Position Title**:Application Administrator**

Summary

The Application Administrator performs day-to-day system administration for Hatch’s enterprise document management systems and plays an important role in technical software support and associated implementations. You will be part of the global Administration support team taking on the responsibility to ensure the Document Management Systems operate in a manner that supports Hatch projects and corporate systems.

**Responsibilities**
- Understanding of the DPD integration
- Understanding of DPD Projects for troubleshooting of problems
- Understanding of SharePoint online
- Manage, support, and resolve complex software, vendor, and proprietary technical issues
- Identify proactive solutions for recurring technology occurrences to benefit the business
- Maintain system documentation
- Provide support and training to end-users
- Maintain current knowledge of relevant technologies as assigned
- Maintain SLA, system availability, capacity management and performance KPI
- Collaborate and interact with various stakeholders including the ICT and Development teams
- Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
- Develop work plans and track/report status of assigned projects/tasks
- Responsible for problem management activities such as issue resolution and root cause analysis

**Qualifications**

**Skills**
- Understand software requirements in Azure
- Excellent problem solving/analytical skills and knowledge of analytical tools
- Excellent verbal, written communication and ability to work well with others
- Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
- Ability to effectively interface with technical and nontechnical staff at all organizational levels

**Experience**
- Willing to work in IT administration support
- Demonstrated experience in troubleshooting, repair, and maintenance of technology to include hardware and networking

Why join us?
- Work with great people to make a difference
- Collaborate on exciting projects to develop innovative solutions
- Top employer

What we offer you?
- Flexible work environment
- Long term career development
- Think globally, work locally

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.