Patient Care Coordinator

**JOB DESCRIPTION for PAP Executive
- Patient Assistance Program.**

**Coordination with Medybiz Pharma team**:
**Upcoming Infusions**:

- Inquiring status of orders lined up for infusion.
- Follow-up on updates regarding upcoming infusions and their delivery details (e.g., Date & Address).
- Discuss and Schedule dates for delivery of PAP Vial for patients with upcoming infusions.
- Confirming urgent local and outstation delivery orders.

**PAP Supply Order**:

- Checking the details mentioned in the PAP Supply mail (OTP Mail), any discrepancies found such as incomplete documents, incorrect details are highlighted to Medybiz for rectifying.
- Any updation required of prescription or caretaker details are sent on mail to Medybiz. Cancellation or postpone of infusion is also informed.

**Reports**:

- PAP Vial billed and supplied to Hospital details are sent to Medybiz every Friday.

**PAP Supply Documents**:

- PAP supply documents that are checked and verified are couriered to Medybiz after receiving confirmation on previous documents couriered to them.
- Details of documents couriered are mentioned on mail along with the tracking ID and sent to Medybiz.

**Coordination with Branches**:
**Upcoming Infusions**:

- Providing updates regarding upcoming infusions and new patients.
- Forwarding documents provided by the branches regarding the upcoming infusions to Medybiz.
- Confirming urgent orders and scheduling outstation deliveries.

**PAP Supply Order**:

- Verifying details and documents pertaining to PAP supplies and giving approvals on mail to branches to proceed with delivery.
- Errors in PAP Supply Mail informed by branches are highlighted to Medybiz to correct the same.
- Prescription or caretaker detail changes and Cancellation or postpone of infusion are sent on mail or WhatsApp by branches which is further forwarded to Medybiz to update.
- If purchase proof is received after infusion or billing is done in the name of Hospital, approval is taken from MSD for handover of vial without purchase proof. (Does not include hospitals for which one time approval already given by MSD).
- Approvals received from MSD are forwarded to respective branches.
- Follow up with branches whether the Purchase proof is received or not.
- After purchase proof is received, branches inform it. The same is informed to MSD and the loop is closed.

**Reports**:

- PAP Consumption report along with purchase proof received status ( Mail sent on every Thursday, 15th, and Month End)
- PAP Acknowledgement Form Remaining Details (Mail sent every 1st of the month)

**PAP Supply Documents**:

- Branches are informed to courier the PAP Supply documents once in 15days and send the scanned copies.
- Follow-up done to know by when the documents will be couriered, and scanned copies will be sent.
- PAP Supply Documents (hard copies) couriered by branches are verified and approval is given on the scanned copies to forward it to Medybiz.

**Reports send to Manager**:

- PAP Acknowledgement forms remaining with branches List - 2nd
- PAP Consumption Report - 1st and 16th
- PAP Consumption Details with Purchase proof Received Status - Every Friday
- Keytruda Distributor Wise PAP Report - By 5th
- Hospital VS Patient Report - Before 10th
- Hospitals to be added in the one-time approval list - Month End

**Preparing Necessary presentations**:

- Process updates
- SOPs of PAP

**Scheduling online training for branches**: **(On Google Meet)**
- Regarding new updates
- PAP related concerns

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food allowance
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX