Patient Care Coordinator

11 hours ago

Andheri West Mumbai Maharashtra, India Global roots Technology Pvt. Ltd Full time ₹ 3,60,000 per year

Job Opening: Client Coordinator

Location: Oshiwara, Andheri West, Mumbai

Type: Full-Time

Experience: 1–3 years preferred

About Us

The SkinTalk Clinic is a premier dermatology and aesthetic center in Mumbai, led by Dr. Pooja Chopra. We specialize in personalized skincare, acne treatments, anti-aging solutions, and hair restoration. We're looking for a proactive and organized Client Coordinator to be the bridge between our patients and our clinical team.

Key Responsibilities

  • Manage and schedule client appointments using clinic software

  • Maintain a daily communication list to follow up with clients regarding treatments and queries

  • Coordinate with the doctor to resolve patient concerns and ensure timely responses

  • Plan and organize the next day's patient schedule for smooth clinic flow
  • Respond to online inquiries via WhatsApp, email, or social media
  • Share online registration forms and clinic address with new or prospective clients
  • Assist patients in booking their next appointments after procedures
  • Dispense prescribed medicines and help patients understand treatment brochures
  • Ensure appropriate consent and registration forms are filled and documented
  • Take out and file back patient charts as per daily appointments
  • Provide a warm, professional, and helpful experience to every client

Qualifications & Skills

  • Graduation in any discipline

  • Good command of spoken and written English

  • Excellent typing skills and attention to detail

  • Proficiency in Microsoft Excel and other basic software tools
  • Experience with clinic or appointment management systems is a plus
  • BPharm or a diploma in pharmacy will be an added advantage
  • Strong communication and interpersonal skills
  • Problem-solving ability and leadership qualities
  • Collaborative mindset and ability to work well in a team
  • Organized, detail-oriented, and able to multitask
  • Prior experience in a clinic, salon, or customer service role preferred

Attitude & Work Ethic

  • Willingness to learn and grow in a fast-paced clinical environment
  • Positive, collaborative mindset with a focus on patient satisfaction

Responsible, punctual, and self-motivated

  • Ability to stay calm and professional under pressure

Work Schedule

  • The clinic operates 7 days a week, including Sundays
  • Week offs are provided on a rotational basis

Salary & Benefits

  • Salary (based on experience and skills)
  • Performance-based incentives
  • Training and growth opportunities
  • Supportive and professional work environment

Job Types: Full-time, Permanent

Pay: ₹18, ₹30,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Patient care: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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