Patient Care Coordinator
10 hours ago
Job Opening: Client Coordinator
Location: Oshiwara, Andheri West, Mumbai
Type: Full-Time
Experience: 1–3 years preferred
About Us
The SkinTalk Clinic is a premier dermatology and aesthetic center in Mumbai, led by Dr. Pooja Chopra. We specialize in personalized skincare, acne treatments, anti-aging solutions, and hair restoration. We're looking for a proactive and organized Client Coordinator to be the bridge between our patients and our clinical team.
Key Responsibilities
- Manage and schedule client appointments using clinic software
Maintain a daily communication list to follow up with clients regarding treatments and queries
Coordinate with the doctor to resolve patient concerns and ensure timely responses
- Plan and organize the next day's patient schedule for smooth clinic flow
- Respond to online inquiries via WhatsApp, email, or social media
- Share online registration forms and clinic address with new or prospective clients
- Assist patients in booking their next appointments after procedures
- Dispense prescribed medicines and help patients understand treatment brochures
- Ensure appropriate consent and registration forms are filled and documented
- Take out and file back patient charts as per daily appointments
- Provide a warm, professional, and helpful experience to every client
Qualifications & Skills
- Graduation in any discipline
Good command of spoken and written English
Excellent typing skills and attention to detail
- Proficiency in Microsoft Excel and other basic software tools
- Experience with clinic or appointment management systems is a plus
- BPharm or a diploma in pharmacy will be an added advantage
- Strong communication and interpersonal skills
- Problem-solving ability and leadership qualities
- Collaborative mindset and ability to work well in a team
- Organized, detail-oriented, and able to multitask
- Prior experience in a clinic, salon, or customer service role preferred
Attitude & Work Ethic
- Willingness to learn and grow in a fast-paced clinical environment
- Positive, collaborative mindset with a focus on patient satisfaction
Responsible, punctual, and self-motivated
- Ability to stay calm and professional under pressure
Work Schedule
- The clinic operates 7 days a week, including Sundays
- Week offs are provided on a rotational basis
Salary & Benefits
- Salary (based on experience and skills)
- Performance-based incentives
- Training and growth opportunities
- Supportive and professional work environment
Job Types: Full-time, Permanent
Pay: ₹18, ₹30,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Education:
- Bachelor's (Required)
Experience:
- Patient care: 2 years (Required)
Language:
- English (Required)
Work Location: In person
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