E-commerce Executive

2 weeks ago


Dalanwala Dehradun Uttarakhand, India Valentina Gems LLC Full time

**Key Responsibilities**:

- **Product Listings & Catalog Management**:

- Upload, update, and optimize product listings on platforms such as Shopify, Amazon, Flipkart, or others.
- Write clear and compelling product titles, descriptions, and specifications.
- Ensure all product information is accurate, SEO-friendly, and up-to-date.
- **Order Management**:

- Monitor incoming orders and ensure timely processing and dispatch.
- Coordinate with logistics partners to manage pickups, deliveries, and returns.
- Track order status and handle issues related to delays, cancellations, or replacements.
- **Customer Communication**:

- Send order confirmations, shipping updates, and follow-ups.
- Handle complaints, resolve issues, and maintain a positive customer experience.
- **Inventory Coordination**:

- Regularly update stock levels and coordinate with warehouse or procurement teams to avoid stockouts.
- Generate low-stock alerts and help in planning reorders.
- **Reporting & Analysis**:

- Maintain records of sales, returns, and other metrics.
- Prepare weekly/monthly reports for performance tracking and improvements.
- **Platform Maintenance**:

- Ensure smooth functionality of the online store, identifying and reporting any technical issues.
- Suggest improvements to layout, banners, and user journey.

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person



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