Guest Services Assistant

2 weeks ago

Kochi, India AirAsia Full time

**Job Description**:
**Your Responsibilities**

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

**Your Duties**
- Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
- Tagging luggage and carry on inspection, referred to Teams & Conditions.
- Boarding guest to the aircraft.
- Deplaning guest form the aircraft.
- Providing assistance to guest if any special need: wheelchair, NTL, etc.
- Handle documents: GD, crew sign, collecting departure and arrival immigration card.
- Asking 7 mandatory security questions to all passenger that check-in their luggage.
- Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.

**Your Traits**
- Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
- Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located
- Possess good interpersonal and communication skills
- Able to work on shift.

**We are all different**:

- one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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