Retail Trainer

**Job Requirements**

Job Description: Retail Trainer - Mia Jewellery

**Unique Job Role**: Retail Trainer - Retail Learning & Development (Pan India)

**Function**: Sales / Retail Capability Building

**Reporting to**: Retail Head - Mia Business Division & Retail Capability lead Jew Div

**Business**: Mia - Jewellery Division

**Job Purpose**

To **enable differentiated customer experience and retail excellence** across all Mia stores by leading a strategic Learning & Development agenda that enhances **store-wise capability**, **leadership pipeline**, and **franchisee effectiveness**. This includes **driving role-based learning through Saarthi**, structured onboarding, product mastery, CRM adoption, lean retailing, and performance-linked interventions that uplift both individual and business outcomes.

**Key Responsibilities**

**1. Strategic L&D Enablement**
- Design and implement a capability-building roadmap aligned to Mia’s store categorization (Gold/Silver/Bronze) and performance expectations.
- Institutionalize **role-based learning journeys via Saarthi**

for CROs, Store Managers, and emerging leaders.
- Align all initiatives with key business levers - **customer experience, conversion, cross-sell, and store profitability.**

**2. Retail Capability & Program Management**
- Drive comprehensive training interventions in **Product Knowledge, CRM, Lean Practices, RGA/GH, and Service Differentiation.**
- Lead onboarding programs for New Store Openings (NSO) and New Hire Orientation (NHO) ensuring 100% onboarding within 30 days.
- Track post-training performance improvement, with defined pre/post metrics.

**3. Leadership Development & Succession Readiness**
- Identify and groom high-potential Store Managers for cross-functional or multi-store readiness; facilitate 1:1 coaching or fast-track programs.
- Enable talent visibility and readiness for future growth roles in consultation with the Retail Head and Zonal Sales teams.

**4. Franchisee Capability & Partner Enablement**
- Conduct periodic franchisee workshops to enhance **people management, operational excellence, and scale-readiness.**
- Build tools and toolkits to help franchisees replicate excellence in a multi-store format.

**5. Stakeholder Collaboration & Governance**
- Partner with Sales, VM, HR, CX, and Product Teams for integrated training planning and execution.
- Conduct **monthly review forums with**

business stakeholders to track capability scores and store-wise readiness.
- Build and maintain dashboards to showcase **progress on KPIs and ROI of training investments.**

**Key Performance Indicators (KPIs)**

**KPIMeasure of SuccessCustomer Experience Improvement**+10-15% increase in NPS / Mystery Audit Scores across prioritized stores**Store Categorization & Mapping**100% stores classified Gold/Silver/Bronze with capability benchmarking**Role-Based Learning via Saarthi**90%+ Saarthi completion for CROs & SMs by Q3**Retail Capability Uplift**100% completion of Product, CRM, Lean, RGA, GH modules for all roles**Onboarding Effectiveness (NSO/NHO)**100% onboarding within 30 days + audit readiness score**Leadership Pipeline Readiness**50% of identified SMs ready for larger roles by Q4**Franchisee Engagement**1 workshop per zone + 80% satisfaction score**Training Effectiveness** 4.2/5 training feedback + 10-15% improvement in post-training performance

**Travel Requirement**
- 7-10 days/month across India

**Work Experience**

**Skills & Attributes**
- Strategic mindset with strong execution capability
- Data-driven with a bias for performance metrics and outcomes
- High customer and business centricity
- Strong content design, storytelling, and facilitation skills
- Collaborative stakeholder management and influencing skills

**Qualifications & Experience**
- Graduate/Postgraduate in HR, Business, or Learning Sciences
- 6-8 years in Retail L&D
- Hands-on experience in **capability benchmarking, digital learning**

, and franchisee formats is preferred