Orm

2 days ago

Mumbai, India Zepto Full time

Roles and Responsibility
- Monitoring the social handles & platforms across web
- Monitoring done through a tool + manually
- Posting responses to posts around the brand accurately and in a timely manner
- Ensuring the TAT expected by the client is maintained
- Making the brand experience better for a user who seems dissatisfied
- Clearing doubts an individual has about what the brand offers
- Acknowledging compliments & showcasing the same on brand social media pages
- Response management to be done smartly through a social media listening tool
- Sharing the brand comments real time with the brand managers (respective stakeholders)
- Categorization of the data & deriving meaningful analysis. Sharing the same with the brand

Able to do Root cause analysis for all the escaslations received Qualification: Any Graduate with 1-2 years of relevant work experience in ORM.
- Have in depth understanding of social media, online reputation, analytics
- Have excellent problem-solving and analytical skills and impeccable business judgment.
- Have excellent communication and interpersonal skills, with the ability to be personable yet persistent.
- Have a keen eye for detail and have a perfectionist attitude.

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