Guest Relation Executive

6 days ago

Mumbai, India MJ Shah Group Full time

The GRE will ensure the provision of flawless, upscale, professional and high-class guest service experiences, while acting as a SPOC for all clients’ product-related queries and functioning as a sales resource.

1) Will be responsible to provide an excellent and consistent level of service to customer inquiries

2) Will be responsible to make the customer experience a pleasurable one right from the time the guest enters the site sales office

3) Will also be responsible to receive incoming and make outgoing calls for project promotion and generating leads

4) Make MIS reports at the end of each day and report those to the site head

5) Ensuring that the site is functioning properly in all customer touch points

6) Will look after Client orientation, meet and greet with all walk-ins.

7) Site requirements and replenishment.

8) Co-ordination with Admin and Marketing for improvising client experience.

9) Will also be responsible for Sourcing and Closing sales transaction

10) Will be responsible for co-ordination with projects team to gather complete information about the site to act as a product specialist.

Key Result Areas

1) Superior customer experience service delivery

2) CP Orientation and management

3) Sourcing and Closing business

4) Tele-calling

Skill Set

1) Good communication skill

2) Interpersonal skills

4) Should be fluent in written and spoken English and have good soft skills

5) Should be good with any lead management software (like SFDC)

6) Should be well groomed and have an affinity to and good understanding of luxury

Job Type : Full-time

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹450,000.00 per year

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Real Estate Guest Relations: 1 year (preferred)
- Guest Relations: 2 years (required)

**Language**:

- Fluent English (required)

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