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International Voice Process Trainer

2 weeks ago

Ghansoli Navi Mumbai Maharashtra, India Crecer Inteligente Full time

Job Duties & Responsibilities:

- Completes VnA, Product and Process training for the new hires or existing staff within the time period

as allotted by the Management.
- Creates self as example or role model and exhibits traits of an "ideal" Telesales professional or

Customer Service professional by always maintaining self accordingly.
- Leads the trainee team whether for new hires or existing staff towards exemplary "Calls" by setting

"LIVE" call examples with Customers - whether it be for Customer Service or Sales.
- Consistently manages to keep the attrition rate within the training batch well below 10%.
- Consistently manages to keep the attendance rate within the training batch well beyond 90%.
- Consistently manages to meet the 85% through-put rate (training-to-floor) for every training batch.
- Plans, conducts, coordinates and implements a comprehensive training program for staff.

Training components will be geared toward new hires, existing staff and individuals who seek one-on one assistance or are highlighted by the internal Operations and/or QA departments.
- Provides suggestions to the Human Resources team and Management on regular intervals to enhance

quality of hires, increase training outcome at the end of training period and reduce organizational costs

from a financial standpoint.
- Keeps self-updated about training methods, creative ideas related to Call Center training with due

participation in free online webinars, sessions etc meant for Call Center trainers, etc. Also keeps self updated about training methodologies adopted by Trainers of competitor Call Centers so as to always be

one step ahead in terms of best practices required within the call center.
- Engages in all sales
- and customer service-related tasks, including but not limited to process

improvement, group and individual call observation, quality calibration and mentoring activities.
- Thorough understanding of the Training vertical within the local Call Center industry.
- Performs all other duties as required from time to time as instructed by the management.

Required Qualifications:

- Minimum 4yrs call taking experience in an International BPO or at least 2yrs as a Process/Line

Trainer in a similar environment
- University Graduate or equivalent required.
- Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire

staff.
- Operational knowledge of MS Office: Excel, Word and PowerPoint.
- Ability to develop training and methodology programs that are unique to the organization’s

goals, values and mission statement.
- Telesales and Customer service training experience (minimum of 1 year in industry or related

field).
- Strong analytical and decision making skills.
- Self-development skills.
- Experience with Call Center based Telesales & Customer Service projects.
- Ability to handle multiple projects at once and prioritize them for optimum results.
- Must be able to travel up to 25% or as may be needed by the company/client

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Diploma (preferred)

**Experience**:

- International voice process Trainer: 2 years (preferred)
- International voice process: 5 years (preferred)

**Language**:

- English (required)

Ability to Commute:

- Ghansoli, Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Ghansoli, Navi Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8828069275