Academic Counsellor

15 hours ago

Remote, India LawSikho Full time

**Job Title**: Associate
- Student Success **Work Type**: Full-time

**Company Description About the Role**:
**Key Responsibilities:1. Call Handling & Outreach**
- Conduct 250-300 minutes of daily calls using tools like Ozonetel and Calendly.
- Promptly engage with students for check-ins, follow-ups, and session bookings.

**2. Student Engagement & Onboarding**
- Conduct onboarding or introductory sessions for new students.
- Guide students through platform features including recordings, assignments, and PPTs.
- Set clear expectations on learning objectives and outcomes.

**3. Performance Monitoring & Follow-ups**
- Carry out weekly follow-up calls to assess student progress and well-being.
- Identify academic, emotional, or logístical performance gaps.
- Engage with students to help them achieve success in freelancing.
- Design and implement tailored improvement plans to support student goals.

**4. Motivation & Mindset Coaching**
- Address concerns related to motivation, confidence, and time management.
- Celebrate student milestones and reinforce progress.
- Conduct time audits and coach students on improving productivity.

**5. Retention & Conflict Management**
- Implement early intervention strategies to reduce dropouts and refunds.
- Offer alternative learning pathways and comeback strategies.
- Handle student concerns and conflicts with empathy and problem-solving.

**6. Internal Communication & Reporting**
- Share insights and updates regularly with reporting managers and academic teams.
- Collaborate with internal stakeholders (support, academic, freelance teams) to resolve escalations.
- Maintain documentation and ensure seamless communication across teams.

**Requirements**:

- Bachelor’s degree in Psychology, English, or related field.
- 3 plus years of experience in student-facing roles, counseling, or educational support.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and a student-first mindset.
- Comfortable working with learning platforms, and calling software.
- Empathetic listener with a knack for motivating and guiding learners.

**Preferred Qualifications**:

- Prior experience of academic counseling.
- Exposure to behavioral coaching, NLP, or time management techniques will be a plus.
- Fluency in English and one or more Indian regional languages.

**What You’ll Gain**:

- Opportunity to shape learner journeys and impact lives positively.
- Fast-paced, collaborative work environment with growth opportunities.
- Training and development in academic coaching and communication strategies.

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (required)

Work Location: Remote

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