Customer Support Executive

1 week ago

Bhiwandi, India Datrax Services Pvt Ltd Full time

**Position : Customer Support Executive**

**Experience: 3 to 4 years**

**Salary : 25 k**

**Location : Bhiwandi (Themghar)**

**Preferred for logistics industry**

**Roles and Responsibilities**

1.Coordination with customers & vendors

2.Prepare MIS for corporate customers

3.POD follow up and Billing update.

5. Coordination with sales team for Pickup and Delivery records.

6. Prepare invoice and sending bills to the customers.

7.Preparing MIS report on daily basis and sending the same to the
Managers.

8. Coordinating with sales team for Work order.

9.Coordinating with sales team for invoicing details and other charges and assist same

10. Coordinating with operations team for vehicle reaching on time.

11.Tracking and monitoring the shipment allocated and give timely updates to customer.

12.Assist customer with a proper update and keep them updated in any emergencies.

13.Tactfully handle situations and provide a good service to all our customers.

14.Timely details to operations team about the shipment with proper unloading, loading details
with contact number.

15. To fulfill vehicle requirements for clients by asking planning department and informed same
to customer.

16.Managing all customer related queries during shipment buy coordinating with Operations,
Sales, billing, and customer.

18. To fulfill all customers’ requirements with a prompt service.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Experience**:

- Customer support: 3 years (preferred)
- Logistics industry: 3 years (preferred)
- MIS Report: 3 years (preferred)
- Prepare invoice: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9137519001

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