Associate - Customer Experience

4 days ago

Gurgaon, India Jobizo Full time

**Job Role**: **KEY FUNCTIONS / RESPONSIBILITIES** - Handle User queries/calls/chats - Understand the user query, and quickly decide on right resolution from user perspective - Ensure accuracy on documentation of interactions handled - Adhere to quality benchmarks and follow standard operating procedures of customer support process - Maintain Customer Experience - Inspire trust in Users while interacting with them (authority on resolution and closure, user trust to achieve "zero' escalation/ reopens) - Be helpful & professional, ensure user needs/expectations are met - Maintain high attention to detail, and execute flawlessly - Decision-making skills to resolve user issues favorably **EDUCATION AND EXPERIENCE Education**: Graduate or Post Graduate from reputed University Experience: 1 to 2 years Pay: ₹250,000.00 - ₹300,000.00 per year Schedule: - Day shift Ability to commute/relocate: - Gurgaon - 122003, Haryana: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year (preferred) **Speak with the employer** +91-XXXXXXXXXX

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