Customer Service Executive

1 day ago


Coimbatore, India Nvron Life Science Full time

Answer phone calls in a more professional manner and provides information about products and services as required by the callers
- They are responsible for taking or canceling orders and obtaining details of customer complaints
- Keep records of interactions and transactions of customers keeping a record of details of customer complaints, inquiries, and comments
- Render administrative support to other customer care team members when the need arises, or as instructed.
- Follow up with customers and their complaints ensuring that customers’ requests are attended to accordingly.
- Establish and monitor the standards for customer service in the company.
- Identify tasks critical to keeping customer satisfaction levels in check
- Network with various departments and groups that are involved in customer support, orders, and processing.
- Ensure maximized productivity and minimized costs.

**Requirements**:

- Effective communication and problem-solving skills
- Possession of interpersonal skills to be able to relate cordially with different classes of people.
- Ability to listen and pay attention to details
- Possess excellent telephone etiquette and good command of language.

**Job Information**:
Industry

**Advertising**
***

Work Experience

**0-1 year**
***

Salary

**15k-20k**
***

City

**Coimbatore South**
***

State/Province

**Tamil Nadu**
***

Country

**India**
***

Zip/Postal Code

**641001


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