Customer Relationship Officer

12 hours ago


Andheri Mumbai Maharashtra, India Hike Education Full time

Roles & Responsibilities
Outbound call process (min. 100 - 120 calls in a day).
Completing 3 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.

Eligibility & Offerings
Graduate/Post Graduate in any discipline.
Freshers & Experienced (1-3 years) both can apply.
Remuneration range (Fixed) 2.5-3.25 LPA.
Attractive Incentive Structure.

**Salary**: ₹250,000.00
- 350,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer relationship management: 1 year (preferred)
- Customer service: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- English (preferred)
- Marathi (preferred)

**Speak with the employer**
+91 8766272433



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