Customer Relations Executive

1 week ago

Kochi, India Samagra Progressive Learning Solutions Pvt Ltd Full time

**Samagra Progressive Learning Solutions P Ltd is **An Entrepreneurial Training Organization, an initiative of renowned trainer Madhu Bhaskaran

The Sales Executive of Samagra Progressive Learning Pvt ltd calls potential customers to sell digital courses and our premium community program over the phone to entrepreneurs who are looking for such training initiatives. The job is to reach out to various customers over the phone, explain the product features and deliver value to the customers.

**Key Responsibilities**
- Responsible for making outbound and inbound calls and regular follow-up on leads assigned.
- Build a strong relationship/trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieve the targeted sales numbers value, set quality parameters
- Explaining the product features and benefits in detail.
- Understand the Customer requirements, and encourage them to upgrade/renew the membership packages.
- Address all the issues/grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share them with the internal team.
- Generation of Leads for our digital courses and programs via database calling, campaigns & references
- Strictly adhere to the process requirements

**Education And Experience**
- Graduate in any stream / Graduate with arrears can also apply
- Minimum of 2 years to 5 years experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain
- Freshers who have the hunger to grow in life will also be considered. The attitude of learning is going to be a vital component
- Should have strong IT skills

**Salary and Benefits**
- Salary - Fixed range: Rs 15000 per month + Variable Incentive on Achieving Target.
- Bonus depending on performance and overall work efficiency.
- Opportunities to learn and grow with the Company and scale-up in life
- Structured Training and chance to attend various programs of key speakers of highly influential entrepreneurs
- Opportunity to be a part of the big disruption we are creating in the Entrepreneur Ed-tech space.
- Continuous feedback system to ensure that improvement is a constant focus.

**Salary**: From ₹14,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Quarterly bonus

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