Customer Service Executive

1 week ago


Kolkata, India HAHALOLO SOCIAL NETWORK & TRAVEL INC Full time

**Job description**
- Serves customers by providing product and service information and resolving product and service problems.
- Ability to establish strong client relationships & Ability to meet deadlines & perform under pressure.
- Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Continuously monitoring and improving customer satisfaction levels.
- Contributes to team effort by accomplishing related results as needed.
- Customer service, Product knowledge, Market knowledge, Quality focus, Problem Solving, Documentation skills, Phone skills, Listening, resolving conflict, Analysing information and Multi-tasking.
- Perform good troubleshooting steps with technical knowledge.
- Generate sales leads
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies

**Requirements**:

- Proven customer support experience or experience as a Client Service Representative preferably in the Chat/messaging industry.
- 3 to 5 years of experience in a similar role.
- Passionate for learning new trends and technologies in Chat/messaging industry.
- Excellent communication in English and presentation skills.

*

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Salt Lake, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- total work: 5 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)



  • Kolkata, West Bengal, India UnoTasker Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionUnoTasker is a dynamic startup dedicated to revolutionizing the Personal & Home care marketplace by seamlessly connecting customers with a diverse array of personal service providers. Our platform acts as a one-stop solution for a variety of services, including trusted parlors, skilled handymen, professional drivers, experienced cooks, and...


  • Kolkata, West Bengal, India Lamina Research Center Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    A customer service executive (CSE) is a professional who acts as the primary point of contact between an organization and its customers. They provide information about products or services, address and resolve customer issues, and help build positive customer relationships. The role is crucial for a company's reputation and customer retention, and an...


  • Kolkata, West Bengal, India Sahaj Retail Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About Sahaj Retail LimitedSahaj Retail Limited is a leading name in providing innovative and reliable retail and digital services to customers across India. We aim to empower people through technology-driven solutions, ensuring convenience, trust, and quality service.Job SummaryWe are seeking a motivated and energetic Telecaller Executive to join our...


  • Kolkata, India Career Comfort Full time

    Job Title: Customer Support Executive – US Healthcare (Inbound Voice)LocationSalt Lake, Sector V, Kolkata (On-site with complimentary cab drop service)Shift & ScheduleNight Shift aligned with U. S. time zonesDays Off: Fixed weekends – Saturday & SundayAbout the RoleAs a part of our US healthcare support team, you will:Handle inbound voice calls from U....


  • Kolkata, India Shroff Polycraft Full time

    Need a CRE for my campany The executive have capability to convert leads **Salary**: Up to ₹15,000.00 per month Schedule: - Morning shift Ability to commute/relocate: - Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year...


  • Kolkata, West Bengal, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    HBR is seeking dynamic and enthusiastic individuals to join our Client team as Chat Process Executives. This is an excellent opportunity for freshers and undergraduate candidates to kickstart their careers in a thriving and dynamic work environment.Responsibilities:Chat Communication:Engage with customers through chat platforms professionally and...


  • Kolkata, India NARITH BUSSINES SERVICE Full time

    **ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Salary**: ₹50,000.00 - ₹75,000.00 per month **Benefits**: - Work from home Schedule: -...


  • Kolkata, India Orcapod Full time

    Work Type : Contractual/6 Months **Roles and Responsibilities** Customer Experience and Sales Business delivery Sales and Product Promotion Risk & Compliance Graduation and/or equivalent Relevant qualification or training undertaken in Sales - Basic understanding of marketing and negotiating techniques - Fast learner and passion for customer service...


  • Kolkata, India SBI Mutual Fund Full time

    This position is responsible for managing Customer Service and Operations for Kolkata location. Candidate will be expected to manage Customer Service and Branch Operations and maximize Customer Satisfaction and managing relationships.

  • Customer Service

    2 weeks ago


    Kolkata, India PTS Consulting Services Full time

    The DLS Contact Specialist is the first point contact for Amazon employees via phone. You will have the opportunity to earn customer trust by gathering first-contact critical details to build the initial leave and/or accommodation case. Through this first-contact you will learn about the employee’s situation, create detailed documentation that will support...