Author Support Executive

2 days ago

Remote, India Notion Press Full time

**About us**:
Notion Press is India’s largest book publishing platform with over 60,000 books published and sold in 150+ countries. We are a 10-year-old platform and currently publish a new book every 30 minutes. Notion Press is a global platform for anyone who believes in the power of words and the impact it can have on the world we live in. Our vision is to democratize publishing and help writers to publish and sell their books directly to readers around the world. We are a 100+ strong team currently operating in India, looking to expand to South-East Asia, Europe and North America.

Seeking a self-driven, well-organized individual to join our Publishing Management team to help assist Notion Press' published authors with post-publishing queries and concerns

**In this role you will**:

- Liaise with authors who have published their books with us
- Provide appropriate resolution for all queries that are raised by the author
- Ensure all the concerns of the author are addressed
- Close all tickets with the stipulated SLA's
- Work closely with all the internal teams
- Analyse author query patterns and provide recommendations to the leadership team
- Maintain a high customer satisfaction rating and net promoter score.
- 1 - 2 years of experience in Customer-facing roles
- Strong Communication skills with strong command over the English language. A second language is a plus.
- Highly self-motivated and ambitious in achieving goals.
- Ability to meet both Daily and Monthly Targets
- Should possess the skill to work both in a team and also perform independently.
- Empathy for authors who need help
- General awareness of best practices on quality standards and industry trends in the publishing industry
- Last but not least; must have a competitive streak

**Sound like a fit? We can't wait to hear from you.**

**BENEFITS**:

- Our benefits package includes the best of what leading organizations provide, such as:

- Work from Anywhere - We are a Remote+ organization that encourages you to work from anywhere in the world without having to congregate at a designated office ever
- A flat and transparent culture and chance to work with the leadership team of a high-growth startup
- Best learning and development opportunities, a chance to have a big impact in a hyper-growth setup
- The possibility of having a huge societal impact - we help writers fulfil their dreams and our books reach hundreds of thousands of readers across the world

Other Benefits - Employee Stock Options, Paid Time Off for Annual Vacations, Healthcare Insurance, Access to Co-Working Space across India and Telecom Reimbursement

**DIVERSITY AND INCLUSION**: Notion Press is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As of January 2021, we have achieved our ‘Gender diversity' goals. Women comprise fifty percent of our workforce.

**PLEASE NOTE: In case you're not able to upload your resume from Google Drive, please upload directly from your local storage (phone or computer).

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