Change & Culture Professional

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

**About this role**

BT is going through a transformation - and data is at the heart. We’re simplifying our products, transforming our customer journeys, modernising our IT and networks and decommissioning legacy platforms. The Data & Analytics Enablement Tribe is underpinning this transformation by creating data as an asset - on par with our network, people and brands. The Tribe’s mission is to enable Value Stream tribes to access data and use data and analytics capabilities powerfully, by addressing the key challenges they face: feature-rich and scalable technologies; data availability and quality; the skills needed to make the most of it; and end to end governance

If you’re great at delivering change, at supporting others as they deliver change as well as holding people to account through providing helpful assurance, the you will be a great fit for this team. You’ll need to be enthusiastic, creative and resilient, and able to work well in a collaborative and complex environment. In return, you’ll have the opportunity to be at the heart of a ground-breaking transofmration that enjoys brilliant sponsorship and is focused on making a fantastic difference.

**You'll have the following responsibilities**
- Supporting change management and culture services for one or more Customer-Facing Units, working closely with the wider Change and Culture team as we establish a data-driven culture across the business
- Conduct change impact assessments and training needs analysis so that we can be data driven and insight led in our change approach
- Effectively engage and manage stakeholders using human-centered design principles to ensure we inspire, involve and inform colleagues throughout the transformation
- Drive the skills and capability agenda, supporting logistics for training and certification programmes so that BT colleagues have data skills fit for the future.
- You will be an active learner that is proactive and self driven in the delivery of services to stakeholders and your own professional development
- Identify, consolidate and communciate business requirements to stakeholders internally and externally so that we can design and deliver the best solution for our customers

**You'll have the following skills & experience**

Skills required for the job
- Communication
- Excellent communication skills, including writing, proofreading, editing and tailoring communications to the required audience/channel
- Ability to communicate professionally, clearly and effectively to target audiences
- Change Management
- Understands and can explain at least one change management methodology (PROSCI)
- Responsive to change; embracing change at pace and pro-active in anticipation of change related hurdles and challenges
- Project/Time Management
- Strong time management skills: ability to multi-task and prioritise workload in a high-pressured environment
- Stakeholder Management
- Strong business acumen and awareness to impacts of change to stakeholders
- Ability to build and influence relationships effectively including senior stakeholders
- Understand the perspectives and agenda of stakeholders and take this into account when communicating

Experience you would be expected to have
- Programme delivery experience - working as part of a project or programme team delivering packages of work that support the overall transformation agenda. A good understanding project planning and stakeholder engagement
- Experience in working in corporate technology environment, with an understanding of the sector and the complexities of driving change in a corporate technology, engineering and or telecoms environment. Will need to build on or develop knowledge of the complex BT services portfolio, and be able to predict, understand and innovate interventions to enable our transformation

**Benefits**
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Option to join the Healthcare Cash Plan
- Pension scheme
- Shares Plan
- Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.

Eligibility Criteria
- As per IJP guidelines

**About BT**

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into r