Customer Service Supervisor

1 week ago

Kochi, India Tata SIA Airlines Full time

**Job Overview** To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning. **Key Responsibilities** - Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport - Drive ground service performance to deliver service excellence consistently across the domestic network - Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies - Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft - Plan for and ensure preparedness to deal with irregular operations and crisis situations - Represent Vistara's interest in the airport community (e.g. AOC, SITA CUTE, etc) - Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point - Monitoring OTP and take corrective measures - Ancillary revenue targets to be achieved - Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws) - Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level - Contingency Handling Preparedness **Skills & Attributes** - Ability to train, motivate and guide a team - Strong supervisory skills with leadership acumen is required - Excellent written and oral communication skills are must - Basic Knowledge of MS (Word, Excel) **Work Experience** - Preferably 3-5 years of Aviation/ Hospitality Industry experience **Qualification** - Graduate from a recognized university **Eligibility** - Must be at a level of Sr. Executive (1B) or 1 level lower than the position - Minimum tenure in the current role and level - 18 Months as of date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal - Must be "confirmed'' in service **Location** Kochi **Note** All Vistara employees are required to be fully vaccinated against COVID-19

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