Salesforce Architect

3 days ago

Remote, India Codvo.ai Full time

**Salesforce Architect (12+ Years Experience)**:
**Location: India (remote)**

**Job Type**: Full-time
**Experience**: 12+ years

**Company Overview**:

- At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.
- We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results.

**Role Overview**:
We are looking for a Salesforce Architect with deep, end-to-end expertise in Salesforce ecosystem, including **Sales Cloud**, **Service Cloud**, and **Marketing Cloud**. This is a strategic role focused on designing scalable, multi-cloud solutions that drive business transformation and unify the customer experience across departments.

**Key Responsibilities**:

- Define Salesforce architecture for enterprise CRM systems across **Sales**, **Service**, and **Marketing** Clouds.
- Own the technical roadmap, platform governance, and multi-cloud architecture strategies.
- Guide implementation of **customer 360-degree view**, **sales process automation**, SLA management, and **cross-cloud data synchronization**.
- Lead solution design for **complex integrations** with ERP, CPQ, and third-party marketing tools.
- Establish CRM analytics strategy with advanced dashboards, AI recommendations, and data governance.
- Collaborate with business leaders and functional heads (Sales, Marketing, Service) to drive innovation.
- Mentor development and lead teams; ensure architectural best practices and technical debt management.

**Required Skills & Experience**:

- 12+ years Salesforce experience including architecture and leadership roles.
- Proven implementation of **Sales Cloud**, **Service Cloud**, and **Marketing Cloud**.
- Strong knowledge of **BANT**, **MEDDIC**, **Challenger Sale** methodologies.
- Hands-on experience in **Field Service Lightning**, SLA/entitlement processes, and community portals.
- Certified **System Architect or Application Architect**.
- Strong understanding of **data modeling**, governance, and unified customer strategy.

**Preferred**:

- Salesforce **Marketing Cloud certifications**.
- Industry experience in **Financial Services**, **Healthcare**, or **Retail**.
- Experience in implementing **AI-driven automation**, **predictive analytics**, and **Einstein features**.
- Cross-functional stakeholder engagement and **change management** experience.

**Sub-Department**:

- Architect

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