Chat Process

**Chat Operators**

**Full-time**
- CommVersion is looking for remarkable humans to join our team as we continue the journey in the evolution of digital communication. If you’re looking for a new role that will both challenge and excite you in equal measure, and you’re not afraid of ambitious targets and then we could be the place for you._

**Who we are?**

Our mission is to maximise the conversion potential of EVERY website, turning live chat into an indispensable revenue solution for businesses across the world. And we do this through our SmartChat solution that has transformed live chat from a customer support cost to a conversion rate optimisation tool for over 300 global brands, supercharging their website performance in the process.

In four short years, we’ve grown from a founder-led business to a team of over 100 employees spanning three countries.
However, we’re still at the tip of the iceberg. So, if you’re looking to join a fast-paced ambitious company with a customer centric mindset, then look no further.

**Why the Chat Operators role matters**

Our value proposition is to accelerate revenue growth for businesses by turning live chat into a CRO (conversion rate optimisation) solution. This is achieved by combining data-led smart targeting with human-powered conversations, to deliver
500% more leads than any purely ai-powered solution on the market.

Our hundreds of customers - from leading global brands to ambitious start-ups - do not want a customer support bot, but a revenue-generating tool that moves the needle on the digital marketing metrics they care about.

The Chat Operators will ultimately be responsible to deliver a high quality, accurate and consistent live chat experience using established engagement scripts and canned answers, but should also be able to think on their feet when chat visitors go off script.

Whilst human agents sit behind chats, our goal is to automate their workflows, minimising their required input through effective technology and conversation design.
This enables scalability, quality assurance and ultimately increases our customers’ return on investment by reducing the cost of providing human
- powered responses.

**What the job involves**

Ownership of all aspects in Chat Operations across the business with includes;
- Effectively engaging with chat visitors, often several at a time and under pressure during peak periods;
- Learning new knowledge banks and understanding the nature of new clients and their products or services;
- Learning and following established key operator questions and scripts;
- Writing leads within a set timeframe and including appropriate and correct pieces of information;
- Understanding live chat and experience with live chat platforms;
- Demonstrable ability to understand and respond appropriately to off-message user questions;
- Team player who loves working collaboratively in an innovative, fast growing & challenging environment.
- “Never say can’t” attitude that helps CommVersion consolidate its market
- leading position.
- The Chat Operator must write fluent English

**What we expect from our team The details**

We want to hire people who align with our values, building a positive and welcoming culture for all.

Before applying, please read through our expectations of everyone that joins our team.
You'll enjoy working here if you're...

Performance driven
- You think targets are there to be broken - we love the chase and we’re constantly pushing to rise to the top, thriving on the challenges that it brings
- Your time efficient - we’re hard workers and round. proud, but enjoy our home lives, too. Working hard means using your time effectively.
- You bring your best self to work performance is more than just numbers; it’s how you turnup, your desire to do right by our customers, and your drive for growth

Thoughtfully innovative
- You’re strategic - our bold company goals team require sublime team planning today
- You look at the bigger picture love the people that aren’t just looking at what has to be done, but more why they are doing it Q
- You’re interested in fast-paced growth start up culture

Always Remarkable
- You want your career to accelerate.

We love finding extraordinary people and helping them in an intensive but highly rewarding role
- You ‘re an honest team player. We move fast and being accountable as we quickly expand is imperative
- You get stuck in regardless. No matter the job title, it is important that you understand the wider business,

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Mumbai, Mumbai Suburban - 400069, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Shift availability:

- Day Shift (preferred)
- Night