Facilities Executive

JLL supports the Whole You, personally and professionally.

Work Dynamics
**Job Description**:
JLL supports the Whole You, personally and professionally.

**What this job involves**:
Prioritising the facilities’ needs

Ensure to provide good housekeeping services; by coordinating with the site vendors for services like landscaping, pest control, housekeeping, facade cleaning, housekeeping machines, cleaning material, cradle machine, etc. Assisting the team with any assigned projects and providing backup as and when required. Following would be your site deliverables:
Taking daily property rounds, coordinating with the team to close any matters related to cleaning.
Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client.
Schedule weekly vendor meetings to discuss daily issues if any.
Maintaining/preparing monthly attendance summary record for salary.
Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
Developing and mentoring new and subordinate vendor staff
Assisting in improving and monitoring procedures to ensure cost-effective and efficient services.
Assisting in preparing and developing the documentation of standard policies and procedures
Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams.
Manage landscaping and gardening.
Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any.
Prepare and implement various checklists, at the frequency instructed in the suggested formats.
Ensure the housekeeping staff is well-groomed.
Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
Take feedback - customer needs assessment and evaluation of customer satisfaction levels.

Going above and beyond expectations
Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.
Achieve Key Performance Indicators and Service Level Agreements targets.
To provide administrative support to the Facility Management team.
Implementation of client specific app-based tools.
In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance. You’ll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.

Strong knowledge of facility / building / property operations
Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives
**Preferred Skills**:
- Experience in Facilities Management is required.
Strong Customer Service focus
Excellent people skills and ability to interact with a wide range of client staff and demands
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable
Demonstrated experience with client reporting and preparation of reports required.
Being Analytical and Meticulous
Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solut