Customer Service Executive-excellent Communication
3 days ago
As a **Customer Service Executive **your responsibilities will include:
- Manage and respond to a high volume of inbound calls.
- Listen carefully to callers’ requirements.
- Ensure callers’ requests are dealt with effectively and efficiently.
- Follow on-screen steps throughout the duration of calls.
- Stay calm and focused in dealing with a variety of customer queries.
- Managing internal and external debt payment questions and inquiries.
- Ensuring payments are on track to be paid within the agreed terms.
- Keeping detailed records of collection activities and conversations.
- Always ensure the highest standards of customer care at all times.
- Excellent English oral and written communication skills.
- Excellent writing skills (for logging call details on systems)
- Problem-solving skills
- The ability to stay calm under pressure
- Prior experience in office work is desirable
- The ability to juggle multiple tasks and to prioritize your workload.
- Should be result and target-oriented.
HR - 9560932363
**Benefits**:
- Health insurance
- Provident Fund
Shift:
- Day shift
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Location**:
- Gurgaon District, Haryana (required)
Work Location: In person
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