Guest Relation Executive

1 day ago

Devendra Nagar Raipur Chhattisgarh, India Hotel Vennington Court Full time

IP blockings to be done.
- Place amenities in VIP rooms.
- Arti, Teeka thali to be ready.
- Meeting guests upon arrival & departure.
- Taking feedbacks on OTA & TripAdvisor.
- Courtesy calls to be given between 1800 2000 HRS to VIP rooms & long staying guests.
- VIP rooms to be checked and random rooms to be checked.
- Room orientation has to be done.
- Guests needs to be briefed about the hotel services like RBB, health club, spa etc.
- Guests to be met daily.
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services.
- Anticipate guest needs and build rapport with customers.
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Director PR & Guest Relations when needed.
- Record information in the logbook daily
- Communication with the guest about their stay and asking for feedback.
- Co-ordination with public relations regarding any kind of advertisement
- Update any kind of secretarial services, baby sitting or resilience doctor.
- Ensure that there is no communication gap between the housekeeping and room service.
- Maintain a record of long staying guests who have shifted to their own accommodation in the city.
- Maintain a record of long staying guests who have shifted to their own accommodation in the city.
- Facilities for confirmation of tickets and help relating to the travel desk.
- Well aware of city site seeing tours as well as trips, shopping centers and historical places in the city.
- Airport transfers to any other kind of transfers that are required. **Express checkout for VIPs Role of a GRE**:

- Welcome guests during check-in and giving a fond farewell to guest while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests
- Maintain up-to date information on room rates, current promotions, offers and packages

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9522220872

  • Guest Relations Executive

    2 weeks ago

    Raipur, India Marriott International Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationCourtyard by Marriott Raipur, NH-6, Labhandi, Raipur, Chhattisgarh, India, ScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Respond to any questions from guests and follow up with guests to ensure their requests have been met to their...

  • Guest Relations Executive

    3 days ago

    Raipur, Chhattisgarh, India Marriott International Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationCourtyard by Marriott Raipur, NH-6, Labhandi, Raipur, Chhattisgarh, India, 492012ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYRespond to any questions from guests and follow up with guests to ensure their requests have been met to their...

  • Guest Relation Executive

    5 days ago

    Gautam Budh Nagar, India Club One Air Full time

    As a Guest Relations Executive at Club One Air, your primary responsibility is to ensure an exceptional experience for all guests. This includes warmly welcoming guests upon arrival, efficiently managing check-in and check-out procedures, and providing detailed information about the club's services and amenities. You will address guest inquiries and resolve...

  • Guest Relation Executive

    1 week ago

    Kalyani Nagar, Pune, Maharashtra, India forehotels.com Full time

    Guest Relations Executive responsibilities include**:Ensuring and providing flawless, upscale, professional, and high-class guest service experiences**. Analyzing customer feedback and providing strategic direction to continuously improve the overall rating. Responding to guests' needs and anticipating their unstated ones. Location Kalyani nagar /...

  • Guest Relations Executive

    24 hours ago

    Raj Nagar Extension, Uttar Pradesh, India Orriva By Lotus Hospitality Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Title : Guest Relations Executive (GRE) - FemaleWe are hiring for a GRE who will responsible for creating a welcoming atmosphere and ensuring guest satisfaction by providing personalized service, managing inquiries and complaints, coordinating special requests, and acting as a point of contact for guests during their visit to our Property.Job Location :...

  • Guest Relation Executive

    3 days ago

    Chhatrapati Nagar, Nagpur, Maharashtra, India LAXAIR GROUP Full time

    **Job Description-** **Guest Relation Executive / Admin** - Attend to guests/clients and answer their inquiries. - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Record information in the logbook daily. - Ensure compliance with health and quality standards. - admin work - Word, Excel is a must. - pleasant...

  • Guest Relations Executive

    3 days ago

    Raj Nagar Extension, Ghaziabad, Uttar Pradesh, India Orriva By Lotus Hospitality Full time

    **Job Title : Guest Relations Executive (GRE) - Female** We are hiring for a **GRE** who will responsible for creating a welcoming atmosphere and ensuring guest satisfaction by providing personalized service, managing inquiries and complaints, coordinating special requests, and acting as a point of contact for guests during their visit to our...

  • Guest Relation Executive

    6 days ago

    Chhatrapati Nagar, Nagpur, Maharashtra, India LAXAIR GROUP Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Description-Guest Relation Executive / AdminAttend to guests/clients and answer their inquiries.Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)Record information in the logbook daily.Ensure compliance with health and quality standards.admin workWord, Excel is a must.pleasant persoanlitygood EnglishAttach Passport...

  • F&b Executive

    1 day ago

    Devendra Nagar, Raipur, Chhattisgarh, India Hotel Vennington Court Full time

    **ob description** Ensure staff is working together as a team to ensure optimum service and that guest needs are met. - Inspect grooming and attire of staff, and rectify any deficiencies. - Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc Inspect storage areas for...

  • Hiring for Guest Relation Executive

    2 days ago

    Raipur, India Seven Consultancy Full time

    JOB DETAILS Provide upscale guest service experiences for clients throughout their stayEnsure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Coordinate luggage collection and storage Oversee check-in and check-out procedures, including reservations and financial transactions...