Customer Service Representative

2 weeks ago

Ahmedabad, India IBT: Empowering Your Business with Technology Full time

Minimum 1-year call center experience.
- Strong written & spoken communication skills in English.
- Should have good typing skills.
- Flexible to work in rotational shifts.
- Answering calls from customers professionally and responding to customer inquiries and complaints.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Handling and resolving customer complaints on offered services.
- Follow call script & etiquette.
- Providing information on the services offered.
- Escalating inquiries to respective departments or supervisor as & when needed.
- Adhering to all company policies and procedures.
- Available to start immediately.

**Job Types**: Full-time, Permanent

**Salary**: ₹22,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- If selected, can you join immediately?

**Experience**:

- Call center: 1 year (required)

**Language**:

- Fluent English (required)

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