Service Coordinator

2 weeks ago


Nariman Point Mumbai Maharashtra, India Excel Electro Industries & Leasing Pvt ltd. Full time

Job title - Service Coordinator / Qualification - Graduated or equivalent Degree/Diploma

Mumbai based location/Language known - English & Hindi(Must)

Job location - Church-Gate/Experience - 0 to 2 yrs
- Planning capabilities and customer service skills.
- Effectively communicate in English and take a leadership role over the group for which they coordinate.
- Knowledge of import and export.
- Able to interpret internal and external business challenges with impact on the organization and recommends best practice solutions.
- Able to effectively communicate complex information to both management and other employees, anticipating questions and focusing on key elements.
- Ability to implement and ensure compliance to company rules and business processes.
- Ability to work in a team-oriented environment is critical & to give and receive constructive feedback and coaching, and respond appropriately.
- Calender management /Ticket booking/Trip planning of engineers/Assist to Head cordinator.

**Roles and Responsibilities**:

- Plans, schedules, and tracks Service Technicians for day-to-day operations. Coordinates with Service Technicians for completing client visit.
- Serves as the initial point of contact for clients and forwards client problems to Service Technicians.
- Assists with logistics including travel for Service Technicians.
- Coordinates with Service Technicians for spare parts requirements of clients.
- Coordinate with client and manufacturers for spare parts and manage the entire process from enquiry of client to shipment and delivery to client.
- Maintain spare past inventory in house.
- Make and send service offers and PI for advance payment to clients.
- Coordinate with accounts department for payment follow ups as well as advance for Service Technicians for visits.
- Works under the Service Head to develop efficient office processes.

Pay: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift

Work Location: In person


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