Customer Service Executive

1 day ago

Andheri East Mumbai Maharashtra, India Balaji-caterers Full time

Balaji Caterers is a hospitality group, founded in 1985 in Mumbai, that provides diverse catering services for various events and operates restaurants at locations like Mumbai Airport. The company specializes in a wide range of cuisines, including Indian, Gujarati, Maharashtrian, and South Indian dishes, with vegetarian and Jain options available. With nearly 40 years of experience, Balaji Caterers is known for its quality, customer-centric approach, and its ability to handle large-scale events, serving both local and wider audiences in cities across India.

JOB DESCRIPTION - Customer Service Executive

Exp
- 0-2 yrs, On Job Training will be provided

JOB OVERVIEW: This involves interacting with customers to address their inquiries,

resolve issues, and provide information about products and services. The primary goal is to

ensure customer satisfaction and build strong customer relationships.

KEY RESPOSIBILITIES:

- Greeting and seating guests in a friendly and efficient manner.
- Taking food and drink orders accurately and promptly.
- Providing detailed information about menu items and making recommendations.
- Promotions & Upselling: Inform guests about promotions, discounts, and loyalty programs,

and encourage upselling of menu items to maximize sales.
- Serving food and beverages to guests.
- Addressing and resolving customer complaints and concerns.
- Processing payments and handling cash transactions.
- Ensuring that tables are clean and set up properly.
- Coordinating with kitchen staff to ensure timely delivery of orders.
- Maintaining a clean and organized dining area.
- Assisting with special requests and accommodating dietary restrictions.
- Maintaining Inventory

QUALIFICATION:

- High school diploma or equivalent; some positions may require additional training or

certifications.

SPECIFIC SKILLS:

- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask.
- Ability to work in a fast-paced environment.
- Good problem-solving and conflict resolution skills.
- Professional demeanour and appearance.
- Basic math skills for handling payments.
- Knowledge of food safety and hygiene practices.
- Team work

**Working Conditions: 9 hrs shift**

**shifts will be in Flexible schedules, including early mornings, late nights, weekends, holidays.**

Compensation:
12000-14500 Gross Salary per month. OT will be extra

food will be provided

Joining process:
1. Police Verification

2. Medical Certificate from Doctor

3. 10th /12th std pass

4. Language known (Read/Speak/Write) - Hindi, Marathi,English

**Job Type**: Permanent

Pay: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9819616066

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