Customer Support Coordinator

2 days ago

Chennai Tamil Nadu, India Yercaud Electronics Pvt Ltd Full time

**Responsibilities**:
**Customer Interaction**:

- Respond to customer inquiries and provide information about products or services.
- Address and resolve customer issues, complaints, or concerns in a timely and professional manner.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.

**Order Processing**:

- Assist customers with order placement, tracking, and delivery inquiries.
- Collaborate with the sales and logistics teams to ensure timely and accurate order fulfillment.
- Manage and update customer accounts and order information in the company's system.

**Communication and Coordination**:

- Liaise between customers and internal teams to ensure smooth communication and problem resolution.
- Collaborate with different departments such as sales, marketing, and logistics to streamline customer support processes.

**Documentation and Reporting**:

- Maintain accurate records of customer interactions, transactions, and feedback.
- Generate reports on customer support metrics, such as response time, resolution time, and customer satisfaction.

**Qualifications and Skill Required**:

- A bachelor's degree in business, communications, or a related field may be preferred.
- Prior experience in customer support or a related role is often required.
- Strong verbal and written communication skills.
- Ability to communicate effectively with customers and internal teams.
- Adept at analyzing problems and finding effective solutions.
- Ability to think critically and make decisions under pressure.
- Excellent organizational and multitasking abilities.
- Ability to prioritize tasks and manage time efficiently.
- Ability to collaborate with cross-functional teams.
- Proficiency in using customer support software, CRM systems, and other relevant tools.

**Salary**: ₹16,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9962003160

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