Deskside Technician Ii

**Who we are**

**What will you do?**
- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned

**What do you need to succeed?**
- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with mínimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks

**Desired Characteristics**
- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma

**What you'll get**
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

**Why we're different**
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making;

**Take a look for yourself**

Primary responsibilities include but are not limited to:

- Providing installation and upgrading services of hardware and software
- Implementation of virus detection and eradication procedures
- Diagnosing end user system failures and implementing repair solutions
- Diagnosing printer and other peripheral device failures and implementing repair solutions
- Troubleshooting network devices in order to ensure connectivity from the PC to the network
- Configuration and troubleshooting of mobile devices, PDA"s and Tablets
- Setup and troubleshoot audio/video equipment such as projectors and video conference equipment
- May need to be available for On-Call Rotation
- May need to be available to provide support at other client locations as needed
- Two+ years of deskside experience including the ability to troubleshoot/repair printers, desktops and laptops
- Must have experience and/or training in LAN, WAN and wireless network support
- Demonstrated troubleshooting capabilities
- Ability to communicate technical information to non-technical audiences
- Excellent verbal and written communication skills
- Solid documentation skills
- Ability to complete assignments with mínimal supervision
- Ability to search internally/externally for support information
- Team and customer oriented
- Attendance and schedule adherence is a requirement of this position
- This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds, engaging in labor related duties related to connecting computer equipment and climbing up and down stairs and ladders.