Web Portal Support Executive

2 days ago

Kankarbagh Patna Bihar, India Polytropic Services Pvt Ltd Full time

A **Web Portal Support Executive** is responsible for providing technical and customer service support to users of web portals. Their primary role is to ensure smooth operation, troubleshoot issues, and maintain an effective interface for users accessing a company's online systems or portals.

## **Job Description: Web Portal Support Executive**

### **Key Responsibilities**:
1. **Customer Support**:

- Provide guidance and support to users navigating the web portal.
- Resolve technical issues related to portal access, account management, and navigation.
- Escalate unresolved issues to the development or IT teams.

2. **Technical Troubleshooting**:

- Identify, troubleshoot, and resolve web portal issues in a timely manner.
- Assist users in recovering lost or forgotten passwords, resetting accounts, and accessing various portal features.
- Monitor the web portal to identify potential issues or bugs.

3. **Portal Maintenance**:

- Collaborate with IT teams to ensure portal uptime and performance.
- Assist in software updates, patch releases, and routine portal maintenance activities.
- Test portal functionalities after updates or patches to ensure no disruption in user experience.

4. **User Training and Documentation**:

- Create and maintain user guides, FAQs, and training materials for portal users.
- Conduct training sessions or webinars to help users better understand portal functionalities.

5. **Reporting and Feedback**:

- Track and document all customer inquiries, technical issues, and resolutions.
- Provide regular reports on portal performance, user satisfaction, and common issues.
- Gather feedback from users and suggest improvements to enhance the portal’s usability.

6. **Collaboration**:

- Work closely with cross-functional teams (e.g., IT, Development, Sales) to resolve technical issues.
- Communicate effectively with developers regarding bug fixes, system enhancements, and user interface improvements.

###

**Required Skills**:

- Strong knowledge of web technologies (HTML, CSS, JavaScript is a plus).
- Familiarity with Content Management Systems (CMS) and web hosting environments.
- Excellent communication and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Experience with ticketing systems or CRM platforms.
- Ability to work in a fast-paced, high-pressure environment.

### **Preferred Qualifications**:

- Bachelor’s degree in IT, Computer Science, or a related field.
- 0-2 years of experience in a technical support or customer service role.
- Familiarity with web development tools or user interface (UI) design is a plus.

**Job Types**: Full-time, Permanent, Internship
Contract length: 6 months

Pay: ₹7,000.00 - ₹75,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 1 year (required)

Work Location: In person

  • Tender Executive

    3 days ago

    Kankarbagh, Patna, Bihar, India kangaroo industries pvt ltd Full time

    A Tender Executive is responsible for managing the entire tender process, including identifying potential opportunities, analyzing tender requirements, coordinating with internal teams to prepare comprehensive proposals, ensuring compliance with submission guidelines, and following up on the status of submitted bids, aiming to secure new contracts for their...

  • Gem Portal- Tender Executive

    2 weeks ago

    Patna, Bihar, India AMAZON INFOSOLUTION PVT LTD Full time

    Assist in the preparation of tenders and standardized tender templates and paperwork. - Only prepares tender methodology, cashflows, and programs when a technical expert is unavailable. - Oversee the compilation and, when necessary, the drafting of high-quality proposals, bids, and tender answers to ensure that tenders and bids are handled professionally,...

  • Customer Support Executive

    1 week ago

    Kankarbagh, Patna, Bihar, India AIOR Patna Full time

    We are looking for a Customer Support Specialist / Executive to assist our Patients by providing the information about our Hospital treatments available in Orthopedics, proper treatment types & details, book Appointments etc.. Customer Support Specialist's responsibilities include handling patient queries, providing treatment information, and guiding users...

  • IT Support Executive

    2 weeks ago

    Kankarbagh, Patna, Bihar, India Amiure International Pvt Ltd.(Rail Recipe) Authorised Partner of IRCTC Full time

    Resolving IT support requests from employees - Answering employee questions regarding computer systems - Gathering and analyzing data to diagnose problems with computer systems - Changing configurations, settings and permissions to fix computer issues - Generating sign ins for new hires during the onboarding process - Installing new software and hardware...

  • Relationship Executive

    2 days ago

    Kankarbagh, Patna, Bihar, India JAI MATA DI FINANCIAL SOLUTIONS PVT LTD Full time

    Job Overview **Jai Mata Di Financial Solutions Pvt Ltd** is leading company in India where we are not only a portal based financial consulting company, we are some of the best minds in financial sector. Our decades of experience in guiding individual and corporate clients the most appropriate and enriching investment opportunities have brought thousands of...

  • Relationship Executive

    1 day ago

    Kankarbagh, Patna, Bihar, India JAI MATA DI FINANCIAL SOLUTIONS PVT LTD Full time ₹ 1,00,000 - ₹ 15,00,000 per year

    Job OverviewJai Mata Di Financial Solutions Pvt Ltd is leading company in India where we are not only a portal based financial consulting company, we are some of the best minds in financial sector. Our decades of experience in guiding individual and corporate clients the most appropriate and enriching investment opportunities have brought thousands of...

  • Back Office Executive

    7 days ago

    Kankarbagh, Patna, Bihar, India Job Destiny Full time

    **Back Office Executive Job Description** We are looking to hire an experienced back office executive to join our busy back office team. As a back office executive, you will be reporting to the back office manager and assisting with various administrative duties. This includes data management, project processing, market research, data analysis, finances,...

  • Tender Executive

    20 hours ago

    Patna, Bihar, India UMANG INFRASTRUCTURE Full time

    **Responsibilities**: - Search for relevant tenders on government portals (GeM, CPPP, State Tender Portals, etc.) - Track deadlines, eligibility criteria, and document requirements. - Maintain a daily record/report of tenders found. - Coordinate with the management for bid preparation. - Assist in downloading/uploading documents for tender...

  • Gem Portal- Tender Executive

    2 weeks ago

    Patna, Bihar, India Amiure International Pvt Ltd.(Rail Recipe) Authorised Partner of IRCTC Full time

    Assist in the preparation of tenders and standardized tender templates and paperwork. - Only prepares tender methodology, cashflows, and programs when a technical expert is unavailable. - Oversee the compilation and, when necessary, the drafting of high-quality proposals, bids, and tender answers to ensure that tenders and bids are handled professionally,...

  • Project Coordinator(Gem)

    6 days ago

    Patna, Bihar, India Job Destiny Full time

    Business Executive for Government (Tenders / GEM Portal) **Experience Required: Minimum 2 Years** *Must have experienced in Government E-Market Place, Driving Sales and business opportunities in the form of Government bids and tenders through GEM/ E-Procurement Portal. *Should be able to update product/service catalogue in GEM portal. *Deletion or Updating...