Web Portal Support Executive

4 days ago

Kankarbagh Patna Bihar, India Polytropic Services Pvt Ltd Full time

A **Web Portal Support Executive** is responsible for providing technical and customer service support to users of web portals. Their primary role is to ensure smooth operation, troubleshoot issues, and maintain an effective interface for users accessing a company's online systems or portals.

## **Job Description: Web Portal Support Executive**

### **Key Responsibilities**:
1. **Customer Support**:

- Provide guidance and support to users navigating the web portal.
- Resolve technical issues related to portal access, account management, and navigation.
- Escalate unresolved issues to the development or IT teams.

2. **Technical Troubleshooting**:

- Identify, troubleshoot, and resolve web portal issues in a timely manner.
- Assist users in recovering lost or forgotten passwords, resetting accounts, and accessing various portal features.
- Monitor the web portal to identify potential issues or bugs.

3. **Portal Maintenance**:

- Collaborate with IT teams to ensure portal uptime and performance.
- Assist in software updates, patch releases, and routine portal maintenance activities.
- Test portal functionalities after updates or patches to ensure no disruption in user experience.

4. **User Training and Documentation**:

- Create and maintain user guides, FAQs, and training materials for portal users.
- Conduct training sessions or webinars to help users better understand portal functionalities.

5. **Reporting and Feedback**:

- Track and document all customer inquiries, technical issues, and resolutions.
- Provide regular reports on portal performance, user satisfaction, and common issues.
- Gather feedback from users and suggest improvements to enhance the portal’s usability.

6. **Collaboration**:

- Work closely with cross-functional teams (e.g., IT, Development, Sales) to resolve technical issues.
- Communicate effectively with developers regarding bug fixes, system enhancements, and user interface improvements.

###

**Required Skills**:

- Strong knowledge of web technologies (HTML, CSS, JavaScript is a plus).
- Familiarity with Content Management Systems (CMS) and web hosting environments.
- Excellent communication and customer service skills.
- Strong problem-solving abilities and attention to detail.
- Experience with ticketing systems or CRM platforms.
- Ability to work in a fast-paced, high-pressure environment.

### **Preferred Qualifications**:

- Bachelor’s degree in IT, Computer Science, or a related field.
- 0-2 years of experience in a technical support or customer service role.
- Familiarity with web development tools or user interface (UI) design is a plus.

**Job Types**: Full-time, Permanent, Internship
Contract length: 6 months

Pay: ₹7,000.00 - ₹75,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday

**Experience**:

- total work: 1 year (required)

Work Location: In person

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