Customer Relationship Executive

2 weeks ago

Sewri Mumbai Maharashtra, India Deep HR Services Full time

Urgent Opening-- We are searching for a Young & Energetic Customer Relationship Executive who is capable of handling Client Queries raised by Customers.

Experience: 1 to 2 Yrs.

Salary**:16k to 20k Including Variable Pay.**

**English communication is must.**

**Job description**:

- Ensure highest Level of Customer Satisfaction
- Having knowledge of Technical knowledge of cars
- Retention of customers by planning various activities
- Implement customer sales complaint management system and ensure lowest complaint resolution time
- Resolves customer complaints expeditiously and ensures better long -term customer satisfaction.
- Assists in resolving customer complaints, and coordinates Team when all dealership resources have been exhausted.
- Ensures that new vehicles are properly prepped for delivery.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Works with salespeople to ensure that post-sale customer contacts are made as per norms
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
- Reviews all post-sale service cases with the service manager once a month.
- Maintains a file of the dealership's customer satisfaction achievements.
- Maintains a professional appearance.

Role **Customer Service**
Industry Type **Automobile**
**Functional Area Customer Success, Service & Operations**
Employment Type **Full Time, Permanent**
**Role Category Customer Success, Service & Operations - Other**

**Education:

- **
**Minimum 12th Pass with Good English communications is must.**

**Salary**: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Total: 1 year (preferred)

**Language**:

- Good English (required)

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