Counter Sales Executive

7 days ago

Santacruz West Mumbai Maharashtra, India Binge Consulting Full time

**Job Overview**:
**Key Responsibilities**:

- **Customer Service**:

- Greet and assist customers as they approach the counter, providing a warm and friendly shopping experience.
- Respond to customer inquiries about products, pricing, availability, and promotions.
- Recommend products based on customer needs and preferences, upselling where possible to maximize sales.
- **Sales Transactions**:

- Process sales transactions accurately using the point-of-sale (POS) system, including cash, credit, and other payment methods.
- Issue receipts, refunds, and exchanges as necessary, following company policies and procedures.
- Ensure the security of all transactions and handle cash and credit cards responsibly.
- **Product Knowledge**:

- Develop in-depth knowledge of the products and services offered to provide accurate information to customers.
- Stay updated on new products, promotions, and inventory changes.
- **Inventory Management**:

- Monitor stock levels at the counter, and promptly notify the store manager or inventory team when items are low.
- Assist in restocking shelves, organizing displays, and maintaining product presentation standards.
- Perform regular inventory counts and ensure product labeling is accurate.
- **Store Maintenance**:

- Keep the counter area clean, organized, and free of clutter, maintaining a professional appearance.
- Ensure that promotional displays and signage are set up correctly and updated as needed.
- **Sales Targets and Reporting**:

- Work towards achieving daily and monthly sales targets as set by the management.
- Provide feedback to the store manager about customer preferences, product demand, and any observed trends.
- **Customer Satisfaction**:

- Handle customer complaints and issues promptly and professionally, escalating to the manager when necessary.
- Create a positive and welcoming environment to encourage customer loyalty and repeat business.

**Qualifications and Skills**:

- Previous experience in retail, counter sales, or customer service is preferred.
- Strong communication and interpersonal skills.
- Basic math skills for handling transactions and cash management.
- Ability to work in a fast-paced environment and multitask effectively.
- Friendly, approachable, and customer-focused attitude.
- Proficiency in using point-of-sale (POS) systems and basic computer skills.
- Ability to stand for extended periods and handle physical tasks such as restocking shelves.

**Education**:

- A high school diploma or equivalent is preferred.

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off

Application Question(s):

- What is your current monthly salary?

**Experience**:

- counter sales: 1 year (preferred)

Work Location: In person

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