Operations Executive

16 hours ago

Madhapur Hyderabad Telangana, India Nellsys Technologies Pvt Ltd Full time

Operations Executive

Experience - 5 +Years

**Responsibilities**:

- Assist in the development and implementation of operational policies and procedures.
- Monitor daily operations to ensure adherence to established standards.
- Ensure high levels of customer satisfaction by addressing and resolving complaints and inquiries promptly.
- Develop and implement customer care policies and procedures.
- Manage scheduling, staffing, and resource allocation to meet service demands.
- Analyze customer service data to identify trends, issues, and opportunities for improvement.
- Establish and maintain clear, professional communication with vendors to build strong relationships and ensure mutual understanding.
- Solicit detailed quotations from vendors, ensuring all necessary specifications and terms are included to facilitate informed decision-making.
- Negotiate prices, terms, and delivery schedules with vendors to secure the best possible deals while aiming for mutually beneficial outcomes.
- Confirm and document agreed-upon prices with approved vendors, ensuring clarity and communication with relevant stakeholders.
- Incorporate multiple vendors into the approved vendor list to diversify supply options and reduce risk, ensuring a thorough onboarding process for each new vendor.

**Skills**:

- High impact communication across multiple platforms. Full professional

proficiency in English
- Ability to build strategic perspective and influence at customer level
- Strong analytical skills and proficiency in data analysis tools.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint)
- Strong organizational skills with the ability to manage multiple tasks and

prioritize effectively.

**Job Types**: Full-time, Permanent

Pay: ₹450,000.00 - ₹540,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person

Expected Start Date: 30/10/2024

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