Bar Executive

Summary

Main Duties

Customer Service
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.

Operational
- Ensures that minimum brand standards have been implemented.
- Embraces all Touches of Hyatt and the Food and Beverage Top 20.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
- Takes orders and serves food and beverage to guest according to the established sequence and procedures.
- Fully conversant with all aspects of the Micros Computer System.
- Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
- Takes guest order and serves items without unnecessary delay.

**Operational (continued)**
- Familiars and have good knowledge of the Outlet’s Menu and Wine List.
- Up-sells beverage to increase the revenue.
- Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
- Maintains par stocks of beverages and guest supplies.
- Prepares mis-en-place according to the requirement and operation needs.
- Clears and resets counters or tables.
- Prepares and serves Cocktail as requested.
- Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions.
- Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
- Ensures all glasses are well polished.
- Assists in Bar stock inventory and maintains an accurate inventory record.
- Submits request for replenishing the beverage items in the Bar.
- Performs the function of cashier as required.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before to validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

Personnel
- Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.