Telecaller (Tour & Travel Sales Executive)

2 days ago

Ujjain, India Brillsense Pvt Ltd Full time

**About Us**:
**Sanatan Darshan Yatra (SDY)** is a spiritual travel division dedicated to offering curated **Ujjain Darshan packages, hotel stays, and religious tour experiences** for pilgrims and tourists. We aim to provide a seamless and divine journey through the heart of India's spiritual destinations with a focus on comfort, tradition, and exceptional service.

**Job Summary**:
We’re looking for a passionate and persuasive **Telecaller** to connect with travelers and pilgrims interested in **Ujjain hotel bookings, darshan packages, and customized yatra plans**. Your role is to inform, guide, and convert inquiries into confirmed bookings while ensuring an excellent customer experience.

**Key Responsibilities**:

- **Outbound Calling**:

- Call potential leads and past customers to promote SDY’s hotel packages and Ujjain Darshan tours.
- Explain various offerings like temple visits, VIP darshan assistance, AC cabs, and hotel stays.
- **Lead Management**:

- Convert inquiries from WhatsApp, website, and offline sources into confirmed bookings.
- Follow up on interested leads and resolve doubts regarding itineraries, pricing, or facilities.
- **Customer Guidance**:

- Assist customers in selecting the best package based on their budget and travel preferences.
- Share itineraries, package details, and payment options clearly.
- **Sales Targets**:

- Meet daily/weekly booking targets.
- Encourage customers to opt for premium packages by explaining benefits.
- **Coordination**:

- Work with the operations team for availability, booking confirmations, and itinerary customization.
- Coordinate check-in/check-out and pickup logistics when needed.

**Required Skills**:

- Good communication skills in **Hindi (primary)** and **basic English**:

- Knowledge of Ujjain temples, darshan timings, and local attractions is a plus
- Basic computer skills (WhatsApp Web, Google Forms, CRM tools)
- Polite, convincing, and customer-focused approach
- Ability to work under sales pressure and multitask

**Qualifications**:

- **Education**: 12th pass or graduate (any stream)
- **Experience**: 0-2 years in telecalling, travel sales, or hotel booking (freshers welcome)
- **Bonus**: Experience in religious tourism or hospitality industry

**Job Types**: Full-time, Permanent

Pay: ₹8,114.84 - ₹12,000.91 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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