Junior Database Administrator

1 week ago

Mumbai, India Datavail Full time

**Job Brief**:
Junior Database Administrator

Position Description

**Position: Junior Database Administrator**
**Education: BCA / MCA / BE / BTECH / MSC IT from a premier institute.**
**Experience: 1-2+ Yrs**
**Location: Mumbai/Hyderabad**
**Key Skills: Oracle databases / Oracle EBS**
- Interpersonal skills - ability to build strong relationships with internal team members and to work across the organization to achieve results.
- Professional communication skills - Ability to work effectively with mid and senior level contacts face to face, electronically and over the phone.
- Integrity - Words and actions are always consistent, and behaviour is always in accordance with highest ethical standards.
- Customer focus - Responsive, service oriented and attuned to customer needs.
- Technical acumen - Ability to grasp technical concepts and establish credibility with technical contacts.
- Process orientation - Ability to follow defined processes and work on the specified guidelines.
- Provide 24x7x365 DBA support
- Make sure that all ticket related activities are performed through SN
- Assist Datavail customer’s to log a ticket in Service-Now for their support request to achieve higher customer satisfaction/delight
- Reviewing of tickets for completeness. (Category / Priority and Description)
- To assist organization in achieve 25% of FCR of the overall ticket volume
- To communicate with On Call Datavail DBA/customers as per Datavail customer communication and escalation protocol
- To ensure all tickets are acknowledged in time as per the defined SLA’s priority in order to meet MTTA (Mean Time To Acknowledge)
- To ensure that no ticket is part of the unassigned queue.
- To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s
- To coordinate with customers & Tier2/Tier3 DBA for planned downtimes/scheduled activities with appropriate outlook reminder including Primary DBA
- To ensure there is a supporting ticket in SN for every issue being worked on by the Datavail Global Technical Support team
- Always escalate production down situation (P1) to Shift lead/Tier 3/Manager on high priority
- To monitor customer production/development environments using various monitoring tools.
- Should perform all scheduled/ unscheduled tasks that are assigned by a Shift Lead/Manager for a Tier 1 DBA. In case there is any issue or understanding gap while performing a task then the immediate manager / tier 2 should be consulted with.

**Requirement**:

- 1 to 2 years of IT experience
- 1+ years of experience as an Oracle DBA.
- Good analytical and problem-solving abilities.
- Good communication skills.
- Knowledge of Excel, PowerPoint and Word.
- Exposure in any ticketing system is a plus

**Qualifications**:

- Knowledge of DBMS & RDBMS.
- Knowledge of Oracle database administration.
- Knowledge of PLSQL is a plus.

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