Telecaller - Customer Support

2 weeks ago


Mohali Punjab, India Trooking Fashions Private Limited Full time

**Key Responsibilities**:

- Make outbound calls to customers regarding orders, promotions, and product inquiries.
- Handle inbound customer calls and provide information about our products, return policies, and offers.
- Convert leads into sales by explaining product benefits and handling objections.
- Follow up with potential and existing customers to ensure satisfaction and encourage repeat purchases.
- Maintain accurate records of customer interactions and update the CRM system.
- Resolve customer complaints professionally and escalate issues when necessary.
- Meet daily, weekly, and monthly call and sales targets.

**Required Skills & Qualifications**:

- Minimum **12th pass or graduate** in any discipline.
- **Excellent communication skills** in Hindi & English (Punjabi is a plus).
- Basic knowledge of e-commerce and online shopping trends.
- Ability to handle customer queries patiently and professionally.
- Prior experience in telecalling, customer service, or sales is preferred but not mandatory.
- Proficiency in using **MS Excel, Google Sheets, and CRM software** is an advantage.
- Positive attitude and ability to work in a team.

**Perks & Benefits**:

- Fixed salary with **performance-based incentives**.
- Friendly and growth-oriented work environment.
- Training and development opportunities.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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