Associate, Sales Operations

4 days ago

Bengaluru, India Enphase Energy Full time

**Company Description**

Our mission at Enphase Energy is to advance a sustainable future for all.
Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing clean energy systems. To date, we have installed more than 48 million microinverters on more than 2.5 million systems across 140 countries and well over 50 thousand homes use our energy storage products.
Like our customers, our innovative teams are also worldwide, making Enphase Energy a truly global company. We are one of the fastest growing and most dynamic energy companies in the world. Nimble and acutely focused on developing ground-breaking solar energy management technology, each of our teams has a shared goal of creating a carbon-free future.
Do you want to help change the world? Learn more about the role:
**About the Role**

As Sales Operations Associate, you will join our team to play an important role in continuously improving and refining the core operational sales processes, programs and infrastructure, as well as providing hands-on tactical execution support to sales and direct customers. This position includes analytical penchant, and will require data management to ensure data is clean and accurate to track progress towards goals and develop solutions that improve customer experience, drive sales and improve internal processes. Additionally, in this role, you will execute demand planning, and coordinate the alignment of supply and demand for all products including new product introductions.

**Key Responsibilities and Outcomes (What the Person needs to accomplish in the role ?)**
- Manage customer backlog with order entry and change order support with Oracle OM and Oracle Cloud ERP software
- Solve customer escalations and issues with new order requests and existing backlog
- Manage customer backlog through product transitions and new product launches
- Work with a major sales region in collaboration with the account manager of that region to provide rapid responses to customer escalations
- Analyze customer POS and Channel Inventory data
- Provide customer account managers with reports and business insights to help them grow our business with our customers
- Communicating and collaborating cross-functionally throughout the entire company, including sales, finance, supply planning, pricing, and product management teams

**Requirements**:

- Minimum 2 years of Sales Operations or Supply chain experience
- Bachelor’s Degree required with knowledge of sales operations, order management, demand planning, and supply chain, preferably in complex Solar or High-Tech industry multi-tiered channel environment
- Advanced skills with Excel and data manipulation. Oracle and SFDC experience preferred
- Excellent oral, written interpersonal communication skills
- Ability to manage multiple requests at the same time and effectively prioritize tasks to meet company business objectives
- Organized with a strong work ethic
- Ability to work productively and independently in a dynamic, face paced and constantly changing environment
- Adept at balancing intense short-term pressures with overall long-term goals
- Very process oriented and aware with a bias toward accuracy and precision
- Focused and driven to meet deadlines for regularly scheduled activities
- Demonstrate flexibility and responsiveness to requests from internal and external customers

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