Customer Service Desk Executive

14 hours ago


Pune, India Creaticity Full time

Looking for CSD Executive / Helpdesk Executive for Mall.

Experience in Retail / Mall preferred.
- To attend all the walk-in customers.
- To Make and receive calls and answer customer queries.
- Report and get the customer common area in sync with service levels
- Ensure the customer areas are maintained during operation hours
- Data collection of footfalls and updating the required customer data base
- Ensuring customer feedbacks are recorded and presented to management periodically
- Capturing the voice of the customer, collate the data and give inferences for higher level decision making
- Driving Unlimit program at CSD - Information, Engagement and Membership
- Managing and promoting Merchandise store
- Assisting event team in promoting campaigns and events along with ticketing.

Pay: ₹180,000.00 - ₹250,000.80 per year

Day range:

- Weekend availability

Shift:

- Day shift
- Evening shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**
+91 8830553074


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