Process Associate

Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._

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- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._

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- Your role will require you to utilize your experience in and knowledge of FNOL processing, Payment processing related to claims, understanding Static report and UW control sampling, and working on those reports. You will also be responsible for managing claims mailbox, SIR (Self Insured Retention) processing, generating Loss runs and chasing broker for additional information needed to progress from a bind to a policy._

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- Responsibilities_
- _Ability to draw accurate data selection from claim documents, attention to detail imperative, previous experience of claims strongly preferred_
- _Review, quality control and amendment where necessary of cause of loss and loss location data contained within our claims systems across all lines of business_
- _Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims_
- _Consistently meet established productivity, schedule adherence, and quality standards_
- _Authorize the appropriate payment or refers claims to investigators for further review_
- _Conduct data entry and re-work; analyzes and identifies trends and provides reports, as necessary._
- _Consistently meet cycle time/productivity goals that are aligned with corporate objectives_
- _Ability to consistently meet cycle time/productivity goals_
- _Examine documents for completeness, accuracy, or conformance to standards_

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- Qualifications we seek in you_
- Minimum Qualifications / Skills_
- _Graduate (in any discipline)_
- _Relevant work experience in claims processing_
- _Ability to communicate efficiently & effectively, both verbally and in writing_
- _Good at MS Office_
- Preferred Qualifications/ Skills_
- _Analyze processes and procedures and identify errors or inconsistencies_
- _Knowledge of different P&C insurance process and procedure in US market_

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- Why join Genpact?_
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities_
- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._
- Let’s build tomorrow together._

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- Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._

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Job_**_Process Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Aug 5, 2025, 7:43:20 PM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_