Sales Coordinator

**Job Title**: Sales Coordinator

**Job Summary** : As a **Sales Coordinator** at **MY SOLAR**, you will play a key role in supporting the sales team by coordinating with clients, managing sales documentation, and ensuring efficient communication across departments. Your responsibilities include handling customer inquiries, preparing reports, and assisting in achieving sales targets while maintaining high levels of customer satisfaction.

**Company Overview** : MY SOLAR is a trusted name in the solar and electrical industry, specializing in providing innovative and high-quality solar protection devices and electrical products. As part of a growing industry, MY SOLAR is committed to delivering excellence through sustainable energy solutions.

**Job Location**: MY SOLAR

604, 6th Floor, Kalp Business Park, Nr Kia Showroom, Opp. HP Petrol Pump, Nikol-Odhav Ring Road, Ahmedabad 382415, Gujarat.

**Office Hours** : Monday to Saturday, 9:30 AM to 6:30 PM.

**Relevant Industry Experience** : 2+ Sales coordination experience in industries like **Solar, Electrical, or Manufacturing** is preferred.

**Educational Qualifications**:

- Bachelor’s Degree in Business Administration, Marketing, or related fields (required)
- Diploma in Sales or Marketing (preferred)
- Proficiency in CRM and sales management tools (required)

**Key Responsibilities**:

- Coordinate with clients and sales teams to ensure smooth communication.
- Process sales orders, track shipments, and manage invoicing.
- Maintain accurate sales documentation and update records regularly.
- Address customer inquiries professionally and promptly.
- Prepare sales reports and updates for management on performance metrics.
- Assist in creating sales presentations, proposals, and contracts.
- Collaborate with the marketing team to support lead generation efforts.
- Monitor sales team performance and provide administrative support.
- Resolve customer issues to ensure satisfaction and maintain strong relationships.
- Support the sales team in achieving their monthly, quarterly, and annual targets.

**Key Skills**:

- Excellent communication and interpersonal skills.
- High attention to detail for managing sales documentation.
- Ability to multitask and prioritize effectively.
- Proficient in CRM tools and sales reporting software.
- Customer-focused approach with strong problem-solving skills.
- Strong organizational and time management abilities.
- Capability to work collaboratively within a team environment.

**Must-Have and Nice-to-Have Skills**:

- Strong coordination and organizational abilities
- Proficiency in managing sales documentation
- Communication skills for client interactions
- Knowledge of inventory and order processing
- Understanding CRM and sales tools
- Basic knowledge of sales techniques
- Familiarity with reporting tools
- Ability to support promotional activities

**Key Result Areas (KRAs)**:

- Sales Support Efficiency: Ensure timely processing of sales orders and effective coordination with teams.
- Customer Satisfaction: Maintain high customer satisfaction through quick and efficient responses.
- Sales Documentation Accuracy: Ensure that all sales documentation is error-free and up-to-date.
- Team Support: Provide seamless administrative and operational support to the sales team.
- Reporting Timeliness: Deliver accurate sales reports to management on time.

**Key Responsibility Indicators (KRIs)**:

- Sales Order Processing Time: Average time taken to process sales orders.
- Customer Satisfaction Rate: Feedback from customers on issue resolution.
- Sales Documentation Accuracy: Percentage of errors in sales documentation.
- Timeliness of Reports: Reports delivered within deadlines.
- Sales Support Quality: Feedback from the sales team on administrative support.

**Reports Preparation and Management**:

- Sales Order Processing Report: Daily
- Customer Satisfaction Report: Weekly
- Sales Documentation Report: Monthly
- Sales Team Performance Report: Monthly
- Sales Target Achievement Report: Quarterly

**Database Management**:

- Client Database: Maintain and update client records and contact information.
- Sales Order Management: Track sales orders, invoices, and delivery statuses.
- CRM Database: Manage records for leads, contacts, and sales opportunities.
- Sales Reports Archive: Store and manage sales performance metrics.
- Inventory Management: Track available products and inventory levels.

**Do’s and Don’ts**:

- Do : Ensure timely processing of orders and invoices.
- Do: Maintain accurate records in sales documentation.
- Do: Provide proactive support to the sales team.
- Do: Address customer complaints and issues effectively.
- Do: Stay organized and manage tasks efficiently.
- Don't : Delay responses to client inquiries.
- Don't : Avoid incomplete or inaccurate sales data.
- Don't : Neglect pending tasks or follow-ups.
- Don't : Avoid ignoring unresolved customer issues.
- Don't : Miss deadlines for reports or tasks.

**Additio