
Process Trainer
4 days ago
**Full job description**
**Responsibilities**:
1. Training Needs Analysis:
- Identify training requirements based on business needs and process demands.
- Collaborate with Quality and Operations to design refresher modules and training initiatives.
2. Training Program Execution:
- Schedule, organize, and conduct comprehensive training programs.
- Monitor trainees' attendance and maintain assessment scores.
3. Feedback and Improvement:
- Collect trainee feedback to refine training content and methodologies.
- Prepare analytical reports to measure training program effectiveness and suggest enhancements.
4. On-the-Job Training and Performance Management:
- Provide on-the-job guidance and feedback during training phases.
- Monitor and manage performance indicators, focusing on low performers.
5. Quality Control and Performance Tracking:
- Conduct daily audits and provide feedback to ensure process adherence.
- Utilize agent tenurity and banding for effective quality monitoring.
6. Communication and Knowledge Sharing:
- Conduct daily briefings to update Operations on new developments.
- Participate in Quality/Operations calibration activities.
7. Continuous Improvement and Creativity:
- Analyze trends and suggest solutions to identify potential issues early.
- Think openly and contribute new ideas to enhance training approaches.
Qualifications:
- Minimum 2 years of training experience in Outbound Sales for the BPO/BPM industry.
- Excellent verbal and written communication skills in English and Hindi.
- Strong process and product knowledge with industry awareness.
- Proven ability in team handling and interpersonal skills.
- Customer-centric mindset with excellent presentation skills.
- Familiarity with internal policies and issue management.
- Proficiency in MS Excel, Word, PowerPoint, and Outlook.
Pay: ₹20,000. - ₹30,000.00 per month
Schedule:
- Day shift
Pay: ₹25,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Teaching: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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