Front Desk Receptionist

5 days ago

Ghaziabad Uttar Pradesh, India JKG INTERNATIONAL SCHOOL Full time

**Job Title: Front Desk Receptionist**
**Department: Administration**
**Location: JKG International School, Indirapuram**
**Reporting To: Administrative Officer / Principal**
**Employment Type: Full-time / Part-time / Contractual (as applicable)**

**Job Purpose**:
The Front Desk Receptionist is the face of the school, responsible for creating a welcoming and professional environment for students, parents, staff, and visitors. This role manages front office operations, handles communication, and provides administrative support to ensure the smooth functioning of the school.

**Key Responsibilities**:
1. Front Desk Management:
Greet visitors, parents, and students with a warm and courteous attitude.
Maintain a clean, organized, and professional front office area.
Issue visitor passes and maintain the visitor register/logbook.

**2. Communication & Coordination**:
Respond to inquiries related to school timings, events, admissions, and general information.
Coordinate messages between teachers, staff, parents, and management.

**3. Administrative Support**:
Maintain attendance registers, appointment schedules, and front office documentation.
Assist in printing, photocopying, filing, and distributing notices, circulars, and documents.
Support the administrative team in tasks like student registration, ID card distribution, and maintaining student/parent contact records.

**4. Student & Parent Interaction**:
Help students with minor concerns such as lost-and-found items, absentee notes, or early leave permissions.
Guide and assist parents during school visits, PTMs, and events.

**5. Event Support**:
Assist with organizing and setting up front desk materials for school functions, admission days, or orientation events.
Coordinate with security and housekeeping for smooth front-office operations during events.

**6. Emergency Handling**:
Act promptly in case of emergencies - contacting parents, logging incidents, or guiding visitors as per safety protocols.
Maintain calm and composure during high-pressure situations or conflict resolution.

**Required Skills and Qualifications**:
Minimum qualification: Graduate in any stream.
Prior experience (1-3 years) in reception, customer service, or administrative roles (school experience preferred).
Proficiency in MS Office (Word, Excel, Outlook), and school ERP or CRM systems.
Excellent verbal and written communication skills in English and the regional language.
Well-groomed, pleasant personality with a friendly and patient demeanor.

**Preferred Qualities**:
Strong organizational and multitasking abilities.
Positive, professional attitude with attention to detail.
High level of punctuality and reliability.
Ability to handle sensitive information with discretion and confidentiality.

**Working Conditions**:
Regular school hours; may require early reporting or extended hours during special events.
Stationed at the main entrance/front office throughout the day.
Requires wearing formal or school-specified attire and maintaining professional behavior.

**Job Type**: Permanent

Pay: ₹8,086.00 - ₹28,456.53 per month

Work Location: In person

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