
Techno-commercial After Sales Executive
2 days ago
**Key Responsibilities**:
- Handle **after-sales service requests** related to solar inverters (troubleshooting, warranty claims, AMC, spares, etc.).
- Coordinate with **service engineers, OEMs, and customers** for timely issue resolution.
- Maintain detailed **records of service calls, warranty claims, and spare parts consumption**.
- Provide **technical support** (remote & onsite) to clients and assist in diagnostics.
- Prepare **commercial offers** for AMC contracts, spare parts, and service packages.
- Follow up with customers for **payments, renewals, and service agreements**.
- Ensure **customer satisfaction** through prompt responses and professional handling of queries.
- Collaborate with the sales team for **upselling spare parts, extended warranties, and upgrades**.
- Track and analyze **service KPIs (response time, resolution time, customer feedback)**.
- Prepare **MIS reports** for management on service performance and revenue.
Pay: ₹17,000.00 - ₹25,000.00 per month
**Education**:
- Diploma (required)
**Experience**:
- After-sales service: 3 years (required)
- Invertor service: 3 years (required)
**Location**:
- Jaipur City, Jaipur, Rajasthan (required)
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