Techno-Commercial After Sales Executive – Solar Inverters
2 days ago
Key Responsibilities:
- Handle after-sales service requests related to solar inverters (troubleshooting, warranty claims, AMC, spares, etc.).
 - Coordinate with service engineers, OEMs, and customers for timely issue resolution.
 - Maintain detailed records of service calls, warranty claims, and spare parts consumption.
 - Provide technical support (remote & onsite) to clients and assist in diagnostics.
 - Prepare commercial offers for AMC contracts, spare parts, and service packages.
 - Follow up with customers for payments, renewals, and service agreements.
 - Ensure customer satisfaction through prompt responses and professional handling of queries.
 - Collaborate with the sales team for upselling spare parts, extended warranties, and upgrades.
 - Track and analyze service KPIs (response time, resolution time, customer feedback).
 - Prepare MIS reports for management on service performance and revenue.
 
Job Type: Full-time
Pay: ₹17, ₹25,000.00 per month
Education:
- Diploma (Required)
 
Experience:
- After-sales service: 3 years (Required)
 - Invertor service: 3 years (Required)
 
Location:
- Jaipur City, Jaipur, Rajasthan (Required)
 
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