System Administrator

**Document ID**:UDS/HR/038/19

**Document Type: JD **System Administrator L1

**JOB DESCRIPTION - SYSTEM ADMINISTRATOR Level: 1**

**Basic Details**:
Title: System administrator (Level 1)

Department / Group NOC Team

Reporting To Team Leader/ Project Manager

Working Hours 9:30 hrs

Shifts Rotational

Weekly Offs Rotational
Night Shifts Yes

Operational Environment 24*7 Support

**Job Based**
- Previous technical experience in the following area preferred:
Ø Office 365 Administration

Ø Windows Operating systems

Ø Active Directory

Ø User Creation

Ø Password Resets

Ø Basic Permissions

Ø Adding Printers

Ø Internet & Browser Issues
- Windows Server
- Active Directory
- DNS
- DHCP

**Document ID**:UDS/HR/038/19

**Document Type: JD **System Administrator L1
- Patch Management
- Office 365 or Exchange
- Backup
- Antivirus
- Preferred certifications: CompTIA A+, Microsoft Office 365 Fundamentals,
ITIL Foundations
- Possess a passion for customer service and logical troubleshooting mindset
- Collaborative ability and approach with teammates and customers
- Have strong verbal and written professional communication skills; ability to communicate technical terms in a way end users can understand
- Initiative to research problems using available resources and ownership to resolve customer issues
- Ability to follow standard processes and procedures
- Ability to stay calm under pressure in a fast pace environment
- Ability to work assigned shift
- Previous Experience with ticketing management system preferred
- Ability to read and interpret documents such as computer documentation, hardware and operating maintenance instructions, and procedure manuals.
- Good written and Verbal communication skills

**Document ID**:UDS/HR/038/19

**Document Type: JD **System Administrator L1

Behavioural Skills

1. Good verbal and written communication skills.

2. Interpersonal skills

3. Quick learner

4. Time Management and Organization skills.

5. Ability to work well within a team

6. Flexible to accept constantly changing environment

Primary Responsibilities

Operating Systems, Microsoft Office 365, and Active Directory
- Communicate and gather necessary information from customer to understand current technical issues, including remote access into user’s workstation, and work to diagnose and resolve issues
- Create a positive customer experience through basic technical issue resolution; escalate issues as needed to MST 2 - Systems if unable to resolve directly providing reassurance to customer that issue will be resolved
- Complete customer technical service requests such as employee onboardings(user creation, basic permissions, configuring of Office 365 accounts) and employee Offboarding
- Document customer call, issues, communications, and steps taken to resolve, and current status through ServiceNow
- Follow standard Service Desk processes and procedures including escalation processes, notification processes, ticket documentation, and customer issue resolution processes.

**Document ID**:UDS/HR/038/19

**Document Type: JD **System Administrator L1

Authority:

- Log in to RMM tool, Ticketing system/ PSA tool
- Generate Reports such as the Periodic Review Report and Maintenance Activity

Reports
- Login to Help Index system
- Participate Team Discussion & Decision Making process

**Document ID**:UDS/HR/038/19

**Document Type: JD **System Administrator L1

**Job Type**: Regular / Permanent

Pay: ₹180,000.00 - ₹300,000.00 per year

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)